Reviews (2,916)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

July 7, 2024

So great to get fabulous help as I learn about emails and set up campaigns and flows!

Country Proud USA
United States
Over 2 years using the app
Edited July 29, 2024

Their form stopped to shop up without notice as I experience unmatching data analytics between how many customer left an empty cart and then indeed a form should be shown up.
On top, I understand perfectly provide a payment tier for fast support but eliminate it as a way to resolve something that seems due to their feature not working, I think isn't the best experience.

That's why I am proving 1 star.
P.S the answer litterly show the Klaviyo did not understand that they do have a bug into cart detecting form as it is not shown at all to people thus let me loose many many people to signup.

ArgusCollar
Estonia
4 months using the app
Klaviyo replied July 29, 2024

Hello,

We recommend going through our community pages to help with the issue you are experiencing. https://community.klaviyo.com/

As well as going through our help center. https://help.klaviyo.com/hc/en-us/search?query=Sign-up+forms

and

https://help.klaviyo.com/hc/en-us/search?query=cart

August 18, 2024

Excellent marketing platform, seamless integration with Shopify

AAZ Stores
United States
About 1 month using the app
September 1, 2024

very good app, but It could be improved by implementing more simple language if it's possible.

Glo/Buy
Poland
15 days using the app
August 9, 2024

great service, and software, little complex but powerful stuff. I would def recommend

HeatAndCool.com
United States
About 1 year using the app
June 20, 2024

I've been using Klaviyo for many years after switching from MailChimp which we quickly grew out of. The tool is very advanced and there isn't much you can't do. Some features can be a bit confusing but overall, the features are amazing and with a bit of help from support, I am am confident anything can be done with this email app.

The Eczema Company
United States
Over 1 year using the app
October 29, 2024

Seamless and very easy to use!

Gabar
United Kingdom
About 3 years using the app
June 24, 2024

Long-time user of Klaviyo. It's simply the best email marketing tool out there for Shopify stores. Once you've learned the ins and outs, it's as powerful as everyone says it is.

Sperry Honey
United States
About 2 years using the app
July 26, 2024

Makes sharing new products SO easy, seamlessly integrates with Shopify, and adds revenue while you sleep when you set up flows. SO amazing! Klaviyo is a business game changer.

Modern Nomad Home
United States
About 1 month using the app
Klaviyo replied August 5, 2024

"Revenue while you sleep", we love to read that. Thank you for the 5-star review.

October 21, 2024

Through segmentation, I can tailor emails and texts based on customer behavior, ensuring that each message is relevant and timely. The platform's automation tools allow me to easily set up workflows, like welcome series, cart abandonment ...

Aaliyah Craig
France
About 4 hours using the app