Klaviyo: Email Marketing & SMS , 1,697 reviews
Good features in theory but terrible customer service. Good while they're trying to onboard you - with a phone call but no follow through afterwards. It's still opting subscribers in to mailchimp at two points and it automatically opts people in if they pay by paypal. I can't get any follow up help from my original contacts despite emailing several times. I've been trying to fix this for two months now and am no further on.
Hello! Our support team is happy to help debug this issue for you. Keep an eye out for a message from them.
Easy to use with many features we have yet to implement. It was easy to set up and import our contacts from our previous system.
This is the easiest email automation I have used. I love the templates and the flows are done for you
Extremely extremely hard to use and does not even save changes, no tutorials that work whatsoever. Nice one!
Hey there! We appreciate your feedback - our support team is going to look into these issues for you but if you have details you can send to firstname.lastname@example.org that would be so helpful. Thanks in advance!
I've tried several platforms and this one offered to do so much more with regard to segmentation that I decided to switch and try it- what a mistake that was. Super expensive and what you get in exchange is a complex system and ZERO onboarding or other customer support. I'm not a newbie- I know my stuff (16 years!) - and I found it challenging - stalled at every turn. Contact support and you get referral to their online learning guides or community support - well this isn't free software (far from it- super expensive versus competitors) and if the online materials were helpful, I wouldn't have to contact tech support so much. It takes 48 hours to hear a reply to a support email - which only really kicks off the convo- it will be a week at minimum before you can resolve anything with all the back and forth (and the first line is always -"read this support article" - I did, it didn't help, that's why I'm contacting you!). Chat is not available until you sign up for the expensive plans, only to find out they still try to answer via ai (have you read this article?) then are only available with a human 9am to 5pm and IF you can get past the AI monster, there are (not exaggerating) - 76 people ahead of you in line! That will take you till 5pm when oops - you're back at AI for answers. I can't wait for the reply, by the way- they'll refer me to an article or community support.
Hi there! Totally appreciate this is not the experience you deserve or that we want to provide. Our support team is reaching out to you today - keep an eye out for their reply!
rubbish, my account was suspended once it was posted, I contacted them at least 6-7 times, no one responded to me and helped me solve the problem, they charged me $150 and then disappeared, I can provide my The screenshot of the email, I promise this is true, in addition, the price of klaviyo is very expensive now, and the experience is getting worse and worse, I absolutely do not recommend it! ! ! !
Hi there! We'd love to help get you up and running but our team is having trouble locating your Klaviyo account. Can you send details over to email@example.com when you have a moment? Thanks in advance!
I was immediately banned from the application without explanation, and when I prove to them that my application respects their conditions, I mysteriously get no more answers. This is an amateur service, move on and look for other applications that will be better.
Hi there! Unfortunately at this time, we do not allow cryptocurrency related products, services, or content on Klaviyo. Our acceptable use policy is here: https://www.klaviyo.com/legal/acceptable-use-policy.
I use Klaviyo to send personalized emails to all of my leads at once. This is a great tool because it helps me keep all of my digital relationships in one place. I also love that all of my messages are personalized to each contact. This tool helps me increase leads and sales. It is affordable and easy to use. This is an essential tool for my marketing strategy. https://www.kinkytoy.store https://www.shackled.me
Seriously I don't get why people use them. We switched from Omnisend and have nothing by problems. Onboarding was terrible, the staff just did not want to know. Since we have been using it we have found a number of issues and the support is so poor (especially if you are out of the US), I honestly don't know what you are paying for. We will be moving back to a provider who has better service and a better product, this one is rubbish.
Hi there. Apologies for any trouble contacting our support team. We do have a robust community forum that's a great resource when support queues are longer and I hope you have a chance to check that out. https://community.klaviyo.com/ We noticed you sent an email as well and will reply to that to see if we can talk further about the other issues you've encountered. Look for an email back soon!
Switched from MailChimp to Klaviyo and haven't looked back. It integrates really nicely with Shopify and we're now able to do SO much more to support our E-Commerce desires.