Reviews (3,262)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email marketing and SMS tools, especially for beginners. They praise its easy-to-use email builder, comprehensive documentation, and seamless Shopify integration. Key features include smart automation, detailed analytics, and advanced segmentation, which help in crafting personalized campaigns. The support team is noted for its 24/7 availability and hands-on assistance, making it a valuable asset for driving sales and building customer relationships.

January 11, 2025

I am new to this, but Klaviyo is intuitive to navigate and looks fabulous!

Bork & Buckle
Australia
9 months using the app
Klaviyo replied January 13, 2025

So happy to hear you're loving it so far - if you need any help while you're getting familiar with the platform, please don't hesitate to reach out to our Support Team at https://www.klaviyo.com/support :)

December 11, 2024

I highly recommend the Klaviyo app in Shopify for email marketing. It is easy to use, has great training and integrates beautifully with Shopify.

Busy Bee Blossom®
Australia
8 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

November 8, 2024

Such a strong product and user experience! Extremely smooth and streamlined, great customer service and overall great experience overall .

idyl
Belgium
Over 4 years using the app
October 25, 2024

I just wanted to shout out Hana for her incredible support! :)

I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting.

But Hana really went above and beyond to make sure I’d get it right.

She actually made a video to walk me through the setup step-by-step, and her explanations were super clear.

She even added screenshots and more guidance in the chat, which made everything so easy to follow—especially for someone like me who’s just starting out.

I really appreciate her going the extra mile and making it all feel manageable.

Huge thanks to Hana for her amazing support!

Best,
Kirsty and Marie

Turmeric Australia
Australia
About 2 years using the app
January 2, 2025

Its pretty user friendly and is meeting my needs as a new brand.

RightSide Children Apparel
United States
8 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support! and we are very happy to hear this!

January 6, 2025

Klaviyo is very easy to use and is on point for what I need.

Workout-Fits
United States
About 1 year using the app
Klaviyo replied January 8, 2025

So glad you're loving Klaviyo! Thanks for the review!

January 30, 2025

Best tool for the most ROI for marketing!

Eluzo
Canada
8 months using the app
Klaviyo replied February 3, 2025

That's what we strive for! Thank you for your review :)

January 16, 2025

Using Klaviyo has made promoting my products a breeze.

Make More Money
United States
Over 1 year using the app
Klaviyo replied January 21, 2025

We're glad to hear this! Thanks so much for the 5 stars.

February 3, 2025

Easy to use, very compatible and helps to grow my business.

ONE PILLAR
Australia
Over 1 year using the app
Klaviyo replied February 5, 2025

We love to hear this - thank you for your positive feedback!

November 20, 2024

Klaviyo partners very well with Shopify and helps us retain and market to our customers.

Quality Home Furniture
United States
Almost 4 years using the app