Reviews (3,273)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its advanced email automation, segmentation, and analytics, noting its user-friendly interface and seamless Shopify integration. They appreciate the effective synchronization of customer data and personalized marketing efforts. The support team is highlighted for providing valuable assistance through video and chat, alongside a wealth of educational resources like webinars and tutorials, making it a powerful tool for enhancing customer engagement and sales.

November 6, 2024

Possibly the most integrated app with Shopify I've used. The company even sent some of our employees free merch.

We highly suggest using Klaviyo to communicate with customers.

Country Life Natural Foods
United States
Almost 4 years using the app
January 17, 2025

Klaviyo Inc. regarding unfair and unethical billing practices. For the billing period of December 28, 2024, to January 27, 2025, I was charged $8,180.87, despite being enrolled in a plan clearly outlined at $4,088.50.

I have provided Klaviyo with documentation confirming the agreed-upon amount for my plan. Despite this, the company has refused to issue a refund or offer any resolution. Their ...

Bask and Lather Co
United States
Over 3 years using the app
Klaviyo replied January 21, 2025

Thank you for your review. We're looking into your situation, and are connecting internally with our customer success team about this. You'll be hearing directly from us soon!

January 11, 2025

I am new to this, but Klaviyo is intuitive to navigate and looks fabulous!

Bork & Buckle
Australia
9 months using the app
Klaviyo replied January 13, 2025

So happy to hear you're loving it so far - if you need any help while you're getting familiar with the platform, please don't hesitate to reach out to our Support Team at ...

November 27, 2024

Klaviyo makes it super easy to send emails to your target audience and it has definitely increased my sales with each email I send!

Battle Your Body
United States
6 months using the app
December 19, 2024

Best mailing tool

Hairebel
United States
Over 2 years using the app
Klaviyo replied January 7, 2025

We agree! Thank you so much for the support.

November 3, 2024

I had an issue with Meta Ads integration (not Klaviyo's fault!) and I reached out to their support team. My issue was resolved very promptly and I was able to speak with a technical support agent. From an email marketing platform perspctive Klaviyo has been very easy to work with and I highly recommend it!

Maggie the Label
Australia
Over 4 years using the app
December 11, 2024

I highly recommend the Klaviyo app in Shopify for email marketing. It is easy to use, has great training and integrates beautifully with Shopify.

Busy Bee Blossom®
Australia
8 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support!

January 2, 2025

Its pretty user friendly and is meeting my needs as a new brand.

RightSide Children Apparel
United States
8 months using the app
Klaviyo replied January 7, 2025

Thank you so much for your support! and we are very happy to hear this!

January 30, 2025

Best tool for the most ROI for marketing!

Eluzo
Canada
8 months using the app
Klaviyo replied February 3, 2025

That's what we strive for! Thank you for your review :)

February 3, 2025

Easy to use, very compatible and helps to grow my business.

ONE PILLAR
Australia
Over 1 year using the app
Klaviyo replied February 5, 2025

We love to hear this - thank you for your positive feedback!