Overall rating Based on 655 reviews
Never Say Never Active
The app makes marketing easier
Easy to use
Great email features and we have had great retention
This is a very good app for marketing and following up with customers. It has many features that help me in my email marketing. Thank you
Radical Roots Seed Bomb Company
I too got this to replace MailChimp and its super easy to use and the templates are eye catching! Very glad i choose this app.
Love! I got this to replace Mailchimp and honestly, I like it a lot better. Very happy with this app. I would get it again.
We upgraded from Mailchimp to Klaviyo and while we are in the early stages, we're already really impressed with the ease of use and customer service. I really can't speak more highly of the service teams that have helped us onboard. We've run into a couple hiccups in our transition, and they've been super helpful and responsive in making sure that our migration goes off seamlessly (at least in our customers' eyes!)
I love the app. Very easy to use and more features than Omnisend even in the free plan. I'm very happy with it.
I'm sorry for the moment I replaced mail chimp.
Their service is terrible, lots of mishaps, prices are too expensive.
Very disappointed and I do not recommend them.
There are cheaper and better solutions that know how to provide excellent service and not only to make promises
Plus Size Clothing Co
Really poor service
I would not recommend this app to anyone. Unfortunately, with mailchimp being unsynced there are only a few alternatives.
Lagom Body Co.
I'm switching from Mailchimp to Klaviyo (and I should add that I've used Mailchimp exclusively for 10 years in both professional and entrepreneurial settings.) Klaviyo is the first email marketing platform where I've felt that it meets all my needs as someone who operates (and wants to grow!) an ecommerce store. It feels great to simplify!
Things I love: auto-segments for VIPs, repeat buyers, new subscribers, etc. Drag and drop editor is a breeze to work with (I found Mailchimp's editor to be so annoying and not intuitive for my workflow.) Clear integrations. Visual and drag and drop flows where you can customize automations (so awesome!) Built in sign up forms (I'm moving away from Privy for this reason.)
Things I don't love: Unclear how you can talk to a real person. I have a background in ecommerce customer service and I know first hand that being able to talk to a real person (or not) determines, to some level, your success with the new product. There have been a number of times where I'm confused by something and there's no way to reach someone directly. When you're having account issues, it's not ideal to have to wade through a knowledge base. If you aren't familiar with email marketing and the typical features, set up, list building processes, etc., this might not be the right platform for you.
So far so good. I switched from Mailchimp and I'm really liking the experience so far. A couple pros is it lets you send a campaign based on the subscribers time zone. It is also pretty easy to get your flows setup like abandoned carts. The drag & drop editor is pretty nice. I'm liking it so far.