Reviews (2,571)
I can't contact suport says my plan doesn't allow to contact support, and i want to move to the next plan of 20$ as say here, but while i click on upgrading my plan only find one option to pay 150$/M
Thank you for sharing your feedback with us.
When upgrading from a free to a paid subscription, you will need to choose a plan that can hold the amount of active profiles currently in your account. In order to move up to the $20/month plan, you'll need to suppress active profiles, in order to be under the 500 profile limit that the $20/month plan provides.
It's always a good idea to suppress profiles you're not emailing, as suppressed profiles do not count towards your active profile limit. We recommend taking a look at our help article here, which explains this process in detail: https://help.klaviyo.com/hc/en-us/articles/24263920096027