Mergify: Combine, Merge Orders
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Reviews (99)
DO NOT USE IF YOU SELL THROUGH FACEBOOK MARKETPLACE LINKED BACK TO SHOPIFY. I am out $74 because facebook wasn't updated that I shipped products. Can't get Meta to tell me why they took my money without notification, can't get shopify to help, which they said they contacted Mergify. I have been trying to get someone to give me my money back for 2 months!!!
Hi there,
We completely understand how frustrating this situation must be.
We want to clarify that we hadn’t received any direct messages from you, which is likely why you didn’t hear back from us sooner. It sounds like the communication was routed through Shopify support, and while we did receive a general inquiry, we didn’t have the necessary details to investigate or assist you properly at the time.
We checked your merges and it seems like you only had one merge. Please give us more details.(like order number) We’d really like the opportunity to look into this and help. If you could reach out to us directly at support@mergify.app, our team will prioritize your case and work with you to get to the bottom of what happened.
Thank you for sharing this, and again, we’re truly sorry for the inconvenience you’ve faced. We’re here to help make things right.
Best regards,
Mergify Support Team
