Reviews (832)
Sample hoodies arrived late, not printed correctly and after 2 months DTG already fading off the product
Hi there,
Thank you for sharing your experience. We’re sorry to hear that the samples arrived later than expected and that the print quality and durability did not meet your expectations. This is certainly not the outcome we want for our customers, especially when it comes to samples intended to evaluate product quality.
Print longevity and production consistency are important to us, and feedback like this helps us identify where improvements are needed with our fulfillment processes and partners.
If you’re open to sharing more details about the order or the issues you observed, you can reach us directly at apifeedback@gelato.com
so our team can review this further.
Kind regards,
Michal
Gelato Support Team
