Reviews (203)
over it is a satisfactory experience, but the system of whatsapp group was more approachable and easier for queries
Hi Team Doft Candles,
Thank you for your honest feedback and for being with us for nearly two years - it truly means a lot! We hear you on the preference for WhatsApp group-based support.
To share a bit of context: we’ve now shifted to supporting all our merchants via a dedicated WhatsApp number. You’ll still get the same human support, but this setup helps us streamline conversations as we grow, ensuring that no query gets missed in a busy group.
That said, we're always looking for ways to make support feel even more personal and approachable. If there’s anything we can do to make your experience smoother, we’d love to hear from you!
– Baz from DelightChat