Reviews (2,572)
Overall rating
4.5
August 25, 2025
Klaviyo is extremely expensive, yet their support feels arrogant and useless. Instead of solving real issues, the support team seems focused on closing tickets with vague answers and tricks to push you away. Meanwhile, the platform creates massive problems. In our case, customers abusing discount codes and causing endless order headaches.
For nearly €500 a month, this is unacceptable. Shopify Email is not only €500 cheaper per month, it also works much better.
Eardopes
Netherlands
Over 5 years using the app
Klaviyo replied
August 26, 2025
Thank you for sharing your experience with Klaviyo. We certainly don't want you to have a negative experience with our support team, and want to ensure your issues are resolved. A member of our Support Leadership team will be following up with you via email.