Reviews (111)
Overall rating
4.7
September 5, 2025
I cancelled my subscription and even received a confirmation email, yet they continue charging me. I’ve emailed them multiple times with no response. Completely unprofessional, still being billed after cancellation is unacceptable. Not recommended at all.
My Store
United Arab Emirates
9 months using the app
Shipturtle Apps Private Limited replied
September 11, 2025
Hello! Apologize for your experience and the delay in replies. We had some changes in our internal processes which lead to the missed emails.
Just as a clarification, the amount is charged by Shopify as per their billing policy. Once an app is uninstalled, Shipturtle cannot raise a charge at all (just like any other app on Shopify).
We have replied to you on email and also taken steps to allay your problem. Please let us know in case there is still anything missing.