Reviews (115)

Overall rating
4.5
Counts per rating level
  • 88% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app transformative for managing multi-vendor marketplaces, automating backend processes, order management, and shipping logistics. It offers seamless vendor onboarding, vendor-specific shipping, and automated commission tracking. Integration with platforms like Etsy and multiple carriers is praised. Merchants appreciate its intuitive interface, customization options, and responsive support via WhatsApp and Zoom. Features like live tracking and transparent order management enhance customer satisfaction.

April 22, 2026

we just used trial for 15 days but they charged us $149 every month. we also uninstalled the app but after still charging. still waiting for refund. totally. if we don't realize it, we will end up paying for an app we haven't used.

also we couldn't reach out to them still.

the Manav®
United States
5 months using the app
Shipturtle Apps Private Limited replied April 23, 2026

Dear merchant,
Shopify handles all charges as per their published policy applicable to all apps. You have installed the app in Nov-25 and uninstalled in Apr-26. The charges are computed correctly as per the records. Once uninstalled, no charge is added for subsequent months.

You can write to us at team@shipturtle.com or on our website chat feature anytime. Our team is also trying to reach you to resolve this misunderstanding.

March 19, 2026

Very good customer service and developing team - our store has a very specific interface requirement, raised it, and the team has followed up and trying to fix it, and changed the UI to make it feasible. Thanks a lot! Will keep using it.

Atelier Three
United Kingdom
9 months using the app
May 5, 2026

We’ve had a great experience working with ShipTurtle so far. As we’ve been setting up and testing our marketplace, their team has been incredibly responsive and supportive every step of the way.

Any bugs or issues we’ve encountered have been resolved quickly, and the level of customer service has made a huge difference especially as an early-stage business navigating a new platform. The team is proactive, communicative, and genuinely invested in helping us succeed.

We’re grateful for their ongoing support and excited to continue building with ShipTurtle as we launch and grow.

Angelocal
United States
About 2 months using the app
March 10, 2026

Excelente herramienta para gestionar múltiples vendedores en Shopify. Llevamos varias semanas probándola y nos ha facilitado muchísimo el manejo de catálogos (productos y precios), la autogestión por parte de los vendors y la visibilidad operativa en un solo panel. La curva de aprendizaje fue corta y el soporte ha sido oportuno. Como mejora, el UI aún podría ser más amigable e intuitivo, aunque vemos avances constantes en cada actualización. En conjunto, la recomendamos para marketplaces que necesitan escalar la gestión de vendedores y productos dentro de Shopify.

Eatsy Market
Colombia
About 2 months using the app
March 13, 2026

I was on a very complicated backend of Magento and Shipturtle made it possible for me to move my marketplace to Shopify. The team is extremely prompt and helpful with all of the queries and they help support you with walk throughs and through deconstruction of issues and ways to resolve them. If you are wondering if they are good people to do business with, do not wonder anymore, take my word for it. Our marketplace runs seamlessly because of the smooth functionality built by shipturtle.

Outdoor Goats
India
About 1 month using the app
February 26, 2026

We have had a very positive experience with ShipTurtle so far. The platform itself is well structured and offers exactly the functionality needed to manage multi-vendor operations efficiently.

What truly stands out, however, is the level of support. The team has been extremely responsive, patient, and solution-oriented throughout our interactions. In particular, we received extended support beyond what we initially expected, which made a significant difference while navigating the setup phase.

Overall, ShipTurtle combines strong technical capability with exceptional customer service, and we look forward to continuing our collaboration.

ServeBox
Sweden
About 2 months using the app
January 20, 2026

We've been working with Shipturtle for almost a year. I'll start by saying the team are a bunch of really good people. You can feel that they have real intent to support your business.
Secondly, the tech is stable and implementable. I've had minimal issues and it's flexible and broad enough to support almost any type of multi-vendor model.
I think it's the only real solution to scale up your business.
Keep going guys, I believe we're building a strong partnership together, thank you!

🐰 HOUSEPAWTY 🐶
South Africa
9 months using the app
April 29, 2026

This app is very comprehensive, offers all around great support, and very functional. We're thrilled with it and would highly recommend.!

Time and Carat
United States
8 months using the app
January 9, 2026

While preparing to launch our cross-border multi-vendor marketplace, myshopineu.com , we evaluated several Shopify apps and decided to try Shipturtle based on their strong reviews.

Our use case was slightly complex, and what we genuinely appreciated was how clearly the product is structured for marketplace workflows. The interface is straightforward, and the team’s support during onboarding helped us understand the possibilities and limitations very clearly.

Their responsiveness and willingness to guide us through real marketplace scenarios made the evaluation process smooth and practical.

If you’re building a serious multi-vendor or marketplace setup on Shopify, Shipturtle is definitely worth exploring.

MyShopinEurope
Slovakia
About 2 months using the app
December 12, 2025

I am brand new to that marketplace app but Manan took a lot of his time to connect with me and walk me through the whole app and answer all my questions. Sure, there are some bugs but nothing that would worry me from a business point of view and Manan will forward those to the IT guys.
Overall so far an incredibly good experience. The only ‘downside’ is the multitude of add ons which can significantly increase the monthly price for the app. But, I do understand that they are running a business and that those add ons do cost a bit. Maybe a few of those should/could actually come with the app in the future
A big plus for me is that they offer a contact option via WhatsApp which is so much faster than writing an email, waiting for a reply to then write one again and so on!
Overall still a 5 star experience though! Shout out to Manan who is such a humble guy, thanks for your time and patience with me!

RedSpear Armory
Australia
16 days using the app