Reviews (99)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its user-friendly interface and effective multi-vendor management, praising its seamless integration with shipping carriers and platforms like Etsy and Shopify. They value the customization options for vendor-specific rules and commission rates, and appreciate the responsive customer support via WhatsApp and Zoom. Features like automatic commission calculations and real-time syncing are noted for enhancing business growth and operational efficiency.
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Shipturtle has been a game changer for what we are trying to achieve. Being able to manage everything in one place makes our lives that much easier. The support has been amazing and they have helped us navigate all of our questions. I would highly recommend them.
The Multi Vendor Marketplace app has been a real game-changer for our store. Setting up vendors, managing commissions, and tracking orders is simple and efficient. The interface is clean and intuitive, making it easy even for vendors who are new to the platform.
The support team is helpful and does assist with customizations or technical issues, though response times can sometimes be a bit slow. Still, they always come through. The app itself is flexible, scalable, and loaded with features that make running a multi-vendor marketplace smooth and efficient. Highly recommended for anyone looking to grow their store into a full marketplace.
Incredible support! Just starting my journey with Shipturtle after couple of failures with similar platforms. It seems they got everything I need so far.
The experience is smooth, and the user interface is intuitive and easy to manage. Additionally, the support and sales teams are excellent. The support team resolves tickets promptly, and all team members are very supportive, knowledgeable, and attentive. They listen to concerns carefully and take immediate action to address them.
The Shipturtle multivendor app has been absolutely flawless! The platform works seamlessly and is exactly what we were looking for at Oraani. The team is incredibly supportive and always quick to assist whenever needed.
Special thanks to Nisarg, Pranav, and the entire Shipturtle team for their constant support and smooth onboarding experience. Highly recommend!
We have been Shipturtle multivendor for more than a month now. We found the product very useful. It helped in automating some of our operational activities. Also now we can easily onboard new vendors. The support team regularly have been following up with us to ensure that we are able to function our business effectively using the app. Thanks Shipturtle!
I'm absolutely thrilled with this multivendor app! As a business owner, I was looking for a platform that could streamline my operations and make it easier to manage my vendors. This app has exceeded my expectations in every way.
The shipping integration feature is a game-changer—it's so seamless to set up and manage shipping options for my vendors. And the WhatsApp integration is brilliant! I can easily notify my vendors about orders and updates, which has significantly reduced communication errors.
I also love how easy it is to add commissions and set vendor-wise commission rates. It's incredibly flexible and allows me to customize the app to suit my business needs. Plus, having full control over vendors once they add their products to the app gives me peace of mind.
The app is incredibly user-friendly, even for those who aren't tech-savvy. I've had no issues navigating the interface, and my vendors have been able to easily add their products and manage their orders.
Compared to other multivendor apps I've tried, this one stands out from the rest. The features are top-notch, and the support must be great because I've had no issues whatsoever. I highly recommend this app to anyone looking to streamline their multivendor operations. It's a total winner!
Hello Lootfaat,
Sorry to hear about this experience.
We pride ourselves on our support and have a robust mechanism which includes -
1. tickets with 24-48 hours SLA
2. Video support at any time (you just need to book a call from the website)
3. Whatsapp support and website chat support with our team
We do not recommend calls since its often difficult to understand the problem on audio, and its much better to schedule a call on video - a slot is generally available within 4-8 hours during our business time.
As a business owner, we can understand that sometimes you may need immediate resolutions - but its difficult to make any changes on the app without clear requirements, development and testing.
This is true for any SaaS app and we try to provide clear timelines for any change or issue request from your side.
Ship Turtle is an excellent shipping integrator that truly simplifies logistics. Their platform easily connects with multiple carriers, offering competitive rates and robust tracking. The API is reliable and well-documented, making implementation smooth for developers. Highly recommended for businesses seeking an efficient, all-in-one shipping solution.
Have been using ShipTurtle for a month so far working with MANAN as my lead team project manager. So far communication has been excellent with him, he is always eager to help and gets back to me with updates quickly and goes above and beyond, very impressed. The service provided has been very reassuring coming from another marketplace provider, Webkul which I had an awful experience with. The user experience of ShipTurtle has been great and the platform is very user friendly and will be easy for sellers to use. Hoping to launch my marketplace soon, just waiting on a few updates about the returns process and finalising that with the team then should be good to go :) Look forward to seeing how the platform operates once I launch :)
I cancelled my subscription and even received a confirmation email, yet they continue charging me. I’ve emailed them multiple times with no response. Completely unprofessional, still being billed after cancellation is unacceptable. Not recommended at all.
Hello! Apologize for your experience and the delay in replies. We had some changes in our internal processes which lead to the missed emails.
Just as a clarification, the amount is charged by Shopify as per their billing policy. Once an app is uninstalled, Shipturtle cannot raise a charge at all (just like any other app on Shopify).
We have replied to you on email and also taken steps to allay your problem. Please let us know in case there is still anything missing.