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we just used trial for 15 days but they charged us $149 every month. we also uninstalled the app but after still charging. still waiting for refund. totally. if we don't realize it, we will end up paying for an app we haven't used.
also we couldn't reach out to them still.
Dear merchant,
Shopify handles all charges as per their published policy applicable to all apps. You have installed the app in Nov-25 and uninstalled in Apr-26. The charges are computed correctly as per the records. Once uninstalled, no charge is added for subsequent months.
You can write to us at team@shipturtle.com or on our website chat feature anytime. Our team is also trying to reach you to resolve this misunderstanding.
Como fundador de ULTREIA OUTDOORS, un marketplace de ropa y artículos outdoor en México, llevamos meses operando con ShipTurtle como la columna vertebral de nuestro modelo multivendedor, y la experiencia ha sido excelente. La app resuelve de forma sólida algo que para nosotros es crítico: conectar el catálogo, el inventario y las órdenes de múltiples marcas proveedoras dentro de una sola tienda, manteniendo todo sincronizado sin fricción para el cliente final ni para las marcas que suben sus productos.
Pero lo que realmente nos ha dejado tranquilos es el servicio al cliente. No es soporte de ticket que tarda días en contestar: cuando hemos necesitado resolver algo urgente, hemos llamado directamente y nos han atendido sin importar la distancia ni la diferencia de horario entre México y su equipo.
ShipTurtle es una opción seria, bien soportada y respaldada por un equipo que realmente responde.
The experience has been pretty smooth so far. The platform is easy to understand, setup was simple, and it already feels much more organized. Support team was helpful during onboarding too.
Shipturtle has been a great platform for managing our operations smoothly. The product works well and the customer support team is very responsive and helpful whenever any issue comes up. Overall, a good experience using Shipturtle.
A great experience so far working with Shipturtle. The team is fast, responsive, and communicates clearly throughout the entire process. You always know where things stand.
What really sets them apart is their problem-solving mindset. Rather than saying something isn't possible, they consistently look for ways to make it work. They've also been able to build custom solutions tailored to our specific needs, which made a huge difference for our setup.
A special shoutout to Mitva and Manan, who have been especially helpful and a joy to work with. Highly recommend Shipturtle.
We use the Shipturtle platform for our travel marketplace, and the experience has been exceptional. Their team provided outstanding support during our onboarding process, guiding us every step of the way to ensure our launch was a success. Management is wonderfully receptive to feedback, consistently enhancing the platform based on our needs. We look forward to our continued partnership with Shipturtle as we co-create even better features for the travel industry. If you choose to partner with them, your business is truly in good hands.
I was on a very complicated backend of Magento and Shipturtle made it possible for me to move my marketplace to Shopify. The team is extremely prompt and helpful with all of the queries and they help support you with walk throughs and through deconstruction of issues and ways to resolve them. If you are wondering if they are good people to do business with, do not wonder anymore, take my word for it. Our marketplace runs seamlessly because of the smooth functionality built by shipturtle.
Excelente herramienta para gestionar múltiples vendedores en Shopify. Llevamos varias semanas probándola y nos ha facilitado muchísimo el manejo de catálogos (productos y precios), la autogestión por parte de los vendors y la visibilidad operativa en un solo panel. La curva de aprendizaje fue corta y el soporte ha sido oportuno. Como mejora, el UI aún podría ser más amigable e intuitivo, aunque vemos avances constantes en cada actualización. En conjunto, la recomendamos para marketplaces que necesitan escalar la gestión de vendedores y productos dentro de Shopify.
I'm the kind of person who never writes reviews.
Never. For anyone.
The trial had expired ten days before. I'd forgotten about it. Never used the platform once.
And they — without me asking — checked, verified, and refunded.
They could have kept the money. Nobody would have noticed.
They chose differently.
That's called integrity. Not marketing.
Thank you, Mitali. You made the difference.
— Cristian
Very good customer service and developing team - our store has a very specific interface requirement, raised it, and the team has followed up and trying to fix it, and changed the UI to make it feasible. Thanks a lot! Will keep using it.