Zepto Product Personalizer

Absolute waste of time. Worked with countless unhelpful employees over days and countless hours. Store was NEVER able to run adequately despite doing everything I was told (Zepto). Was argued with, patronized, lied to (have proof), and all questions (like- can I talk to your supervisor, can I get contact info to file a formal complaint)- diverted and not answered directly. Also asked if someone was able to call and walk me through it- NOPE!! Never able to have the sight work the way it needed to and wasted 3 days in which I could've been promoting and trying to sell through the site. I understand that tech is unreliable WHICH IS WHY SUPPORT needs to do MUCH BETTER!! I have simple needs- not asking for complicated things at all BUT am not tech savvy (was actually told by Shopify that Zepto is what I need and easy). Spent 3 days to try and accomplish something that would've likely taken someone 5 minutes to sort out that works for Zepto. Solution was for me to purchase another Shopify app (more money) to do so. In what world do people actually shell out dollar after dollar for inadequate products (that do not do what they claim)? Why would I give either of these companies more money- they have yet to prove thier worth and a business plan that leaves thier consumers high and dry via customer service/IT support. No help just employees sending me the SAME info repeatedly. (I have saved all the communication transcripts and intend to reach out to others as well (BBB for example). I followed all their directions and bottom line . . . I would not waste your time. I am canceling trial for both Shopify and Zepto and will tell anyone that will listen that these services are terrible. If I ever do find out how to directly and formally complain, I will also be including all of the transcripts and communication that occurred proving all that I have detailed here. Thanks.