Zepto Product Personalizer

Zepto looks great on our site and is easy to use. Rakib and the Zepto team are always very responsive and helpful. They take time and care to explain things thoroughly, using pictures and video to assist us with setting up the app ourselves.

This is an excellent app! We use it for our notebook personalization on our website, and it works very smoothly. It's easy to customize. Customer service responds quickly and is very helpful. We highly recommend the Zepto Product Personalizer.

The main issue for us is that there's no way to access the files and personalization in an automated way. You MUST have Shopify app access, navigate to the app, and download the ZIP files, then extract them locally, then upload them to a shared drive.

It does nicely display the selected options in the order details, however my other nitpick is there's no clean way to access these details in Shopify Flow or any other Shopify function. So again, it can't be automated. The output is a very messy Google Sheet without structured data.

The support team has helped in a few cases to fix issues for us. I'm hoping they can come up with a Flow template to share to help this as well.

The app itself has lots of options and lets you do almost everything. It's a bit clunky in the UI but that's to be expected for the functionality packed in. I just can't give it 5 stars when the data extraction is so limited and I have to spend more money per week paying VAs to extract files than I pay them monthly for the app.

I have received excellent support each time I reached out. They sent me detailed videos on how to set up and answer my questions. There is so much functionality available and for a very low cost. Its very easy for my customers to use

There is so much functionality packed into this app, I am able to accomplish everything I need to. Just know there is a learning curve with this, but once you get it and see how the elements of the app work together you are limited by your own creativity.

Here is the best part, if you get stuck, need a clarification or a confirmation on what you are trying to accomplish, help is right there with the built in chat function (you also get an email copy of the conversation). There is a whole team supporting this app, but given my time zone I always got one of the same three people.

They are quick to answer, beyond helpful, sent me documentation, videos and put up with my constant barrage of questions. I am new to this and would not have the product functionality I do for my customers without this team.

There are some settings that work with Shopify, I did not know about, again the team solved my problem, gave me three approaches to pick from all within about 5 minutes.

Also they are very open to comments about enhancing the experience for someone building out products. I have made a few suggestions, will later put them down in a document. I am sure time permitting the team will be able to implement some.

Takes a minute to understand how to use it. The chat is very helpful, and you may need it. It's not very user friendly, but after awhile you get it. Wish it was a bit more user friendly. Feels like you have to have at least some expertise in developing to use.

Very helpful with live chat for any questions you have. Provide simple solutions to any questions you might have. Works great for our store and the custom options we want to offer.

Always very responsive with great support. The app works seamlessly for our store. Highly recommend!

At 2am EST, developers made me a custom tutorial and even took the time to remake the actual product listing I was making in their own software so that I could follow to a T. Very thankful.

I needed the application for custom phone case, tried multiple ones and none of them had exactly what I need (from edge to edge image upload with a preview and some other features)
Then I tried Zepto and they have everything I need and more.
With a help of their live support I was able to create needed products!!!
Big thanks to Musabbir who navigated my through the whole process with clear instructions