Zepto Product Personalizer
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Reviews (1,236)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for its flexible product customization features, including live preview, bulk editing, and conditional logic. It's praised for handling text, images, and paid options smoothly, enhancing user experience. The app is noted for its efficient performance and user-friendly interface. Support is consistently praised for quick, knowledgeable assistance and custom coding, often exceeding expectations.
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**5 Stars – Outstanding App and Exceptional Customer Service!**
We've had an excellent experience with Zepto Product Personalizer. The app is packed with powerful customization features that allow our customers to easily personalize products exactly how they want them. The setup was straightforward, and the flexibility it provides has been a tremendous asset to our store.
What truly sets Zepto apart is their customer service. Their support team is incredibly responsive, knowledgeable, and willing to go the extra mile to help with custom requests and troubleshooting. Every time we've reached out, they've provided fast solutions and clear guidance, making the entire experience stress-free.
If you're looking for a reliable product personalization app backed by a team that genuinely cares about its customers, we highly recommend Zepto Product Personalizer. It's been a fantastic addition to our Shopify store and has exceeded our expectations in every way.
**Highly recommended!**
Great support from the Team, always quick to answer any questions we have about the app, and we have used it for over 6 years now. It does everything we need a personaliser app to do for us, and probably more.
The customer service has always helped me promptly and effectively, at any time of the day, and that for me is the most important part of any purchase. The app itself is easy to understand, and if there is any confusion, the customer service is there.
We are still in the process of developing a print-on-demand site for our metal prints. We decided to go with Zepto for its user-friendly and intuitive interface that did not overwhelm the user with options.
Recently, we came across a Zepto related situation our AI assistant (Claude, in this case) was unable to resolve and suggested we contact the team at Zepto directly. Not only did they write back immediately, the issue that we had was resolved within the hour. Even more impressive was the fact that they are 10 hours ahead of us so it was 4 in the morning at their end when our first email was sent.
Much thanks to the entire team at Zepto including Muhtasim, Emon and all the others for a superbly designed app and for the even more impressive customer service!
We began using Zepto in place of another customization app and have been very happy. Zepto is easy to use and update. If you have a question, they are responsive and helpful. We are so glad we made the move to Zepto.
App functionality is powerful and easy to use. Support is absolutely incredible even for very custom implementations, they go above and beyond every time.
Thank you for promptly replying to my questions.
I am most impressed with this app for dynamically allocate the selected parts to the product view. Supports staff is available 24x7.
Worst Shopify app I have ever used. I sell jewellery and have a charm necklace feature however customers have been able to order and are not being charged correctly for the charms, resulting in me loosing money with every sale that is made. Even after I contact their support team and was told the issue was fixed I received more orders that were still not being charged correctly. STAY AWAY from this app it is not with the trouble and there are plenty more options available. Such a waste of time and money
Hello,
We sincerely apologize for the frustration and the impact this had on your sales.
To clarify for other users, our team identified that the initial conflict was caused by a "Sticky Add to Cart" feature which we have fixed immediately. Once that was patched, we discovered a secondary conflict within your specific mobile theme settings that was overriding the app's logic when the order was placed from mobile device.
While our app works perfectly with most themes, your specific theme used some uncommon patterns and a JavaScript conflict that interfered with the checkout process. and we have fixed it within a hour after we found the issue.
Since those fixes, we can see your orders are now processing perfectly and in the live chat you have confirmed us that now the order issue is fixed.
Our goal is always to provide a seamless experience, and we’re glad we could get everything back on track for you so quickly. If there is anything else we can do to support your jewellery business, please don't hesitate to reach out.
Zepto and the team really helped us build a smooth custom design product flow. We’re very happy with their support. The dev team understood exactly how we wanted the customer experience and helped improve our add-to-cart flow significantly. Highly recommended!
really fantastic customer support. was able to customize our custom embroidery button to fit our website's aesthetic. thanks team
