Zepto Product Personalizer

Zepto looks great on our site and is easy to use. Rakib and the Zepto team are always very responsive and helpful. They take time and care to explain things thoroughly, using pictures and video to assist us with setting up the app ourselves.

Great app and great support.
Around 75% of our revenue comes from products that are built using this app alone.

Be warned: there is no way to see which products are connected to which customizer templates.
_____
After building multiple templates and using this app for a long time (in our case, nearly two years), we now have hundreds of products and no visibility into which template is applied where. That makes editing, troubleshooting, and maintaining your store an absolute nightmare.
_____
If something breaks or needs updating, you’re stuck guessing which products are affected. There’s no dashboard view, no mapping, no association list — nothing. For an app whose entire purpose is to connect product pages to customizer templates, this is a massive design flaw.
_____
Support confirmed this is not possible and called it a “feature request.” That’s honestly unbelievable. Knowing what your own system is attached to is not a “feature request” — it’s a basic core function.
_____
On top of that, we ran into errors editing old templates because they changed how HTML is handled, which broke previously working setups. Fixing simple text formatting required workarounds and support intervention.

_____

This app can work, but the lack of template-to-product visibility creates long-term management chaos. Until they add a way to see and manage which products are tied to each template, store owners should be very cautious about relying on this long-term.

_____

Once they make an update to this feature I will update my review

This is an excellent app! We use it for our notebook personalization on our website, and it works very smoothly. It's easy to customize. Customer service responds quickly and is very helpful. We highly recommend the Zepto Product Personalizer.

The main issue for us is that there's no way to access the files and personalization in an automated way. You MUST have Shopify app access, navigate to the app, and download the ZIP files, then extract them locally, then upload them to a shared drive.

It does nicely display the selected options in the order details, however my other nitpick is there's no clean way to access these details in Shopify Flow or any other Shopify function. So again, it can't be automated. The output is a very messy Google Sheet without structured data.

The support team has helped in a few cases to fix issues for us. I'm hoping they can come up with a Flow template to share to help this as well.

The app itself has lots of options and lets you do almost everything. It's a bit clunky in the UI but that's to be expected for the functionality packed in. I just can't give it 5 stars when the data extraction is so limited and I have to spend more money per week paying VAs to extract files than I pay them monthly for the app.

Zepto is a fantastic app, really flexible with very good features, integrations and really well thought out to make it user friendly. After trying some other customizer apps, Zepto stands out by far, making it really simple to set up complicated customizer options but have them very simple to manage across multiple products.

Support from the Zepto team is also top rate, they have always been available very quickly and answered any questions I have thoroughly and have never been unable to provide a satisfactory answer and assistance.

Pricing is also very reasonable, giving plenty of options at the different plan levels so you can start out small without paying a huge amount for it, and scale up as needed.

Definitely recommended!

Zepto Personalizer has made a noticeable difference in how I use my website. The recommendations are accurate and the app feels very responsive. I also like the regular updates and new features. Support was helpful when I had a question. Overall, a 5-star experience!

I have received excellent support each time I reached out. They sent me detailed videos on how to set up and answer my questions. There is so much functionality available and for a very low cost. Its very easy for my customers to use

I have been using this app for a few weeks. I am still learning how to do certain things, but every time I have a question, the chat team is super helpful! They have even went as far as adjusting the app features on their end to make the product work better on my site. Highly recommend!

This app is amazing and it has everything we are looking for. All the features we wanted and also those that we were dreaming of, they had it. Customer service is also very good, responding quickly and helping us customise the app to how we would want it to look. Some features are still missing, but i would love to see how this app develops in the future. Highly recommended.