Preorder, Back In Stock ‑ STOQ
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Reviews (2,709)
Tried installed this app after reading bunches of reviews. Disappointed to say it messed up our customised website by changing the pricing and the look. I guess it only works for Shopify templates, not the custom made ones.
Quickly realised this app wont work for us and uninstalled. Now our OOS products wont even show as "Sold Out" despite stock level =0 , giving customers options to purchase - even though we cant deliver! How is it possible when I have already uninstall!
Hi there! Anaam here, Merchant Success Lead at STOQ. I’m truly sorry for what you experienced. I completely understand how frustrating it must have been to see your custom site’s layout change.
It looks like you were setting up preorders. We do our best to make STOQ work on every theme right away. We also support custom themes really well, but a quick, one-time adjustment is often needed so our app can identify the correct page elements.
When our app is removed, Shopify automatically removes our access, and STOQ doesn’t leave behind permanent code. But for the out-of-stock products that still show as available, this could be related to Shopify’s “Continue selling when out of stock” option being enabled. I've made a short video to show you the fix that recognizes the correct elements as well as how the continue selling option works - https://www.loom.com/share/008f120dc2464158a10397e18f3ac8bf
This quick setting can be enabled/disabled easily and is required for preorders. You can check this setting by going to Products in your Shopify admin > select the product > Inventory > Disable 'Continue selling when out of stock'. Once disabled, the products should then show up as sold out again.
We genuinely care about every merchant and work hard, 24 /7, to support everyone we work with - it’s at the heart of what we do. When someone uninstalls before we can help, it really does feel like we’ve failed at what matters most to us.
If you’re willing, I’d personally help you set everything up on a draft theme first so nothing affects your live site until it’s perfect. I'm happy to also get on a call with you too; please book one here if you need it: https://calendly.com/d/cpcd-ct4-qxq/restock-rocket-onboarding
Give us this chance to make this right. We won't let you down.
-- Anaam / Merchant Success Lead