Mergify: Combine, Merge Orders

A customer placed two separate small orders by mistake, and I found out that Mergify could help combine orders so I can consolidate the orders to ship as one shipment. As a first time user of Mergify, I encountered some issues merging the two orders. I set up a call with Mergify on Saturday 9.30am and I told Aliz from Mergify the problem I encountered, he was able to identify the problem quickly and although it was something that needed to involve his team to fix it. By 10.52am the same day he emailed me confirming the issue was fixed. I was finally able to ship out the merged orders to my customer. Aliz was incredibly efficient and helpful!