Reviews (573)
Overall rating
3.9
Edited October 8, 2025
Update: Justin worked to get this resolved, and Shipstation has now refunded the amount charged. I will continue to use Shipstation.
Their software glitched (reviewed and admitted by the support staff), which removed a decimal point. This resulted in a customs charge being drawn from our bank account of almost $6000 instead of $60. They refuse to rectify or return the money.
COEX 3D
United States
About 3 years using the app
ShipStation replied
September 22, 2025
Hi there, thank you for reaching out and making our team aware of this. We apologize for this frustrating experience. We have reached out and touched base with you by phone and will be following up via your open ticket once our team has additional context to provide.