Notify Me, Back in Stock: SW
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Reviews (584)
App doesn't work, when you put things back in stock it doesn't detect it and no emails are sent.
Edit:
App started to work only to spam the same back in stock email to my customers, each customer on the list was sent the email 11x resulting in a huge amount of complaints asking us to stop spamming them.
Hi there,
I’m Joey, the Customer Success Manager at SW Back in stock. Please accept my deepest apologies for the stress caused by the duplicate emails. We fully realize how much this affects your store's reputation, and we take this very seriously.
I wanted to update you that our R&D team identified the synchronization error and completely resolved it on April 3rd. We have since optimized our entire notification logic and added an anti-spam filter to ensure this never happens again. We sent you an email regarding the fix but weren't sure if it reached you.
I noticed you were interested in our new plans before uninstalling. To make up for the trouble and support your business, I would like to offer you a special discounted package or a significant period of free service if you’re open to giving us another try.
Please contact me directly at joey.wen@channelwill.net. I will personally oversee your account setup and ensure your experience is seamless and 5-star moving forward!
Best regards,
Joey
