Notify Me, Back in Stock: CW
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Reviews (618)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for boosting sales and customer satisfaction through back-in-stock notifications. It's praised for customization options, seamless integration with pre-order apps, and reliable performance. Setup is simple, and the support team is noted for quick, professional assistance, often resolving issues within minutes. Merchants view it as an effective tool for enhancing customer engagement and acquisition.
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UPDATE: I have had the issue rectified with a new notification rule 'toggle' feature. I appreciate that, thank you for your prompt response.
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Recent update has killed the simplicity this app had - the app now forces email notifications to customers, which I can't seem to be able to turn off. For us, the idea was to track what customers are requesting to help with demand forecasting, then segment these customers within shopify's ecosystem and carry out email marketing from there using our existing brand templates. I don't want another email marketing tool outside shopify's native app
Dear Stella Charge,
I’m Joey, the customer manager from the Back in Stock team. I wanted to personally follow up after reading your feedback.
I completely understand what you were trying to achieve with our app — using Back in Stock to track customer demand and support your forecasting, while keeping customer segmentation and email marketing within Shopify using your existing brand templates.
I’m very sorry that our recent update disrupted that workflow and caused unnecessary inconvenience for you. This was something we didn’t consider carefully enough when updating the feature, especially for merchants like you who rely on the app primarily for demand tracking rather than email marketing.
I’ve already reached out to our development team and asked them to address this urgently. We’ve also restored your previous settings so that your setup can work as it did before the update.
If you notice anything that still doesn’t look right, or if there’s anything else about the workflow that we can improve, please feel free to reply me here or contact me directly at [joey.wen@cwill.com]. I’ll be happy to follow up with our team personally.
Again, I’m sorry for the disruption, and thank you for taking the time to share such clear feedback with us. Please do kindly let me know if it works for you now, it's very important to me, thank you so much again❤️
Best,
Joey
Customer Manager
Back in Stock Team
This is a useful app that has improved and made good changes over time, support is great and they respond pretty quickly. They also enabled one of the features for free.
Thank you for the lovely review! It’s always a pleasure to hear from our customers. We’re here for you anytime!
Although the app initially seemed to meet our needs, unfortunately I now have to leave a less-than-positive review.
Lately, we’ve been experiencing some fairly serious issues that are affecting our customers’ experience (emails being sent when they shouldn’t be, and emails not being sent when they should be).
Unfortunately, communication via chat isn’t very smooth; they have a hard time understanding the problem, and they often take a long time to respond.
Besides that, they don’t offer any compensation either, beyond just apologizing.
We’ll give this app one last chance on our e-commerce site; we hope we don’t have any more serious issues.
Hi there,
This is Joey, the Account Manager for Back in Stock.
First of all, I sincerely want to apologize for the experience you’ve had. I carefully reviewed the full communication history of your tickets, and I can honestly say you’ve already been very patient throughout the whole process. Unfortunately, our support communication may not have provided the clarity and efficiency you deserved, especially when trying to understand and troubleshoot the issue. I’m truly sorry for the frustration this caused.
After reviewing your case again with our development team, I’d also like to clarify what happened regarding the unexpected emails.
Our developers checked your store and could not locate the product “CELIN Camiseta,” so I’d like to confirm whether this product was also in draft status, similar to the “Tiana blusa” product.
If so, then both situations were actually caused by the same incident. On May 9th, our app experienced a queue system issue. After identifying the problem on May 10th, our developers reprocessed and resent some pending notifications. However, during that resend process, the system failed to properly verify the product status, which mistakenly caused some back-in-stock emails to be sent out for draft products.
Under normal circumstances, the app should not behave this way.
I’d also like to clarify the notification logic for your current setup.
At the moment, you are using Standard Mode. In this mode:
* Once a product is restocked, one automatic back-in-stock email is sent immediately.
* After that first automatic email is sent, the system will NOT continue sending additional reminder emails automatically before the customer places an order.
* If needed, you can manually resend one additional notification yourself, but only once. It cannot send unlimited reminders.
For comparison, our AI Smart Mode works differently:
* It allows merchants to configure 1–3 follow-up reminder emails after the first notification.
* The system will continue sending based on the configured sequence until the maximum number is reached.
* However, AI Smart Mode does not support manual sending.
So your current Standard Mode gives you manual resend flexibility, but follows the limitations explained above.
Regarding the previous issue where your manual send failed, in most cases this happens because a manual resend had already been triggered once before, which prevents a second manual resend. However, if no manual resend had been made previously, then it may also have been related to the same temporary system issue at that time.
In any case, our developers have now completed a full investigation and optimization of the related logic, and we are doing everything possible to ensure similar situations do not happen again.
We also completely understand the impact and inconvenience this caused to your business and customers.
I noticed you are currently subscribed to our Growth plan, and as compensation for this experience, I would like to specially apply a full one-month subscription credit for you.
Since the current subscription charge has not yet been settled/paid out, we are unfortunately unable to process it as a direct refund. Instead, the amount would be issued as app credit, which Shopify will automatically apply toward your future app invoice charges.
If this solution works for you, could you please reply to the email I sent from:
[joey.wen@channelwill.net]
Once I receive your confirmation, I’ll immediately help push everything forward on my side.
Again, I sincerely apologize for the experience, and thank you for giving us another opportunity to improve. Please do reply my email there. thank you.
Best regards,
Joey
Accont Manager
SW Back in Stock
Very useful app for customers and retailers alike - it's one of those things that just works. I would like there to be a few more options when it comes to customising the email. The support team are particularly helpful and responsive.
Thanks for leaving a review! We value your opinion and are glad to know you enjoyed your experience with us.
super good experience and super customer service! Pia helped us to solve an issue rapidly!
I installed and uninstalled at least 6 or 7 back in stock apps before settling on SW Back in Stock and I am so happy I took the time to find the right one! SW is not only the easiest to install and set up, and has the best looking buttons, widgets, and message templates, but their tech support is ASTOUNDING! I was not able to get the "Notify Me" button to show up on the collection page (this feature varies by Shopify theme) and not only did they fix it very quickly, but were able to match the font to our website, which was not an option available to the user in the settings (yet!). If you have grown accustomed to dreading the use of a help chat feature, you don't have to feel that way with CWILL. They will respond and the WILL go above and beyond to help and if you miss a chat response, you can continue the conversation via email. Great experience all around.
Thank you so much for your review! We really appreciate your feedback and are glad to hear you enjoyed your experience with us.
very good support
Thank you for the lovely review! We’re here for you anytime!
Muito boa aplicação.
Foram impecáveis.
Resolveram a minha questão em 2 ou 3 minutos.
Agradecemos sua avaliação maravilhosa! Ficamos muito felizes em saber que você teve uma ótima experiência. Esperamos atendê-lo(a) novamente!
app gone paid after being unlimited free.
Hi atwoodtoys,
I am Joey, the account manager at SW Back in stock.
I sincerely apologize for the frustration this change has caused. We completely understand that transitioning from a free to a paid model is a significant adjustment, especially when the app is a key part of your operations.
To continue expanding our features, strengthening our infrastructure, and providing the high level of support you deserve, this transition was necessary for us to maintain a sustainable and quality service. We truly value your long-term support and would love to win back your trust. Please feel free to use code BIS50% for 50% off your first month.
Our team is also ready to discuss options that might better fit your specific needs—please reach out to our support desk or email me directly (joey.wen@channelwill.net) so we can help further.
Best regards,
Joey
SW Back in stock
