Reviews (1,131)

Overall rating
4.3
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
All reviews
September 30, 2025

The app used to be good before a couple years ago. However, this app is currently so bad and unrecommendable! After receiving order, you may be shocked that the product unexpectedly went out of stock or its price went crazily high similar to the overall prices that went our crazily and cannot be competitive anymore! The orders usually take long time to reach the customer although noticeably for product that are said to be shipping from the US while they obviously are not. According to a bad practice with them, the company may remove the app from your Shopify store and damage your related setups and cancel your subscription at any time for false and unclear reason without providing further details and without refunding your annual membership fees you paid them upfront, and also without refunding order credits you accumulated on the app! (By the way, you usually cannot utilize more than 10% of your order credits towards any order). The app is a complete mess and harm to business and a waste of money!

American Smart
United States
9 months using the app
Zendrop replied October 2, 2025

We’re truly sorry to hear about your negative experience and the challenges you’ve faced. Your feedback is very important to us, and we’d like the chance to make things right. Please reach out to us directly at darlene@zendrop.com or shiza@zendrop.com and we’ll do our best to assist you further.