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So far I've had a great experience in terms of order fulfilment and orders being processed. I would highly recommend Zendrop. I would however would prefer that when using the credit that's been accumulated on my account to be able to use a higher percentage of the credit as I can only use a small amount of it and have to pay at least 90% of the fulfilment myself. but apart from that everything is easy and smooth to navigate through. One extremely useful part of Zendrop is the Academy, full of tutorials and webinars weekly to help you grow your business amazing!!
Ten months in and still going strong, that's great to hear. Really glad the fulfillment side has been smooth and that the Academy webinars have been useful for growing the business. We hear you on the credit limits too, and we've passed that feedback along to the team.
- The Zendrop Team
This app hijacked my live store's active theme without my consent. Immediately after installation, Zendrop published its own demo theme and deactivated the theme I was actively running — on a live store with paid ad traffic pointing at it.
For hours my customers landed on a completely wrong storefront: a purple "home and kitchen accessories" template with "Free Worldwide Shipping" and fake "LOW STOCK" banners, none of which belong to my brand. My real product page was buried under someone else's demo content. I genuinely thought my store had been hacked — I checked my users and payout account in a panic before realizing it was this app silently swapping my published theme.
Session timestamps prove it: my recordings were normal at 2:38, the theme was replaced at 2:57, and I touched nothing in between. This was the app acting on its own.
Publishing your theme over a merchant's active, live theme without an explicit, unmistakable confirmation is not a "feature" — it is reckless and it directly costs merchants money and trust. Any app that can silently replace what customers see on a store generating live sales is dangerous. I will not use a tool I can't trust to leave my storefront alone.
Uninstalling. Do not auto-publish themes over live stores.
Hi there,
Thank you for your critical feedback regarding the theme override on your storefront. I am deeply sorry for the panic, confusion, and disruption this caused to your live traffic and your business.I want to let you know that I have just sent a detailed message to your inbox so we can understand exactly what went wrong and help you resolve this. Please check your email when you have a moment, or feel free to reply directly here.
–Darlene, Zendrop Customer Experience
Taking a minute to make people aware that these are probably fake reviews. The "wholesale" price you'd pay for most of these items are $5-$10 higher than retail prices anywhere else on the internet (like amazon and walmart). And you still have to add your margin and shipping costs. Plus there is a $29-$79 monthly app fee. I'm not really sure what niche would benefit from this site.
Added after your response- your response is also a lie. I installed and UNinstalled the app in the last 3 days, not last year, and you have never reached out to me. Thank you for proving my point.
"The recurring application charge status for Zendrop - Dropshipping & POD was updated to cancelled.
August 6, 2026 at 2:07 PM EDT"
Thank you for your feedback. We reviewed our records and found that the store connected to this account has been disconnected from Zendrop since November 2025, with no active subscription or recent billing activity associated with it. I have also personally reached out to determine whether you may have used another Zendrop account so we can investigate further. Understanding the products and niche you were researching will help us identify any gaps in our catalog and overall experience. We appreciate any additional details you're willing to share.
Shiza, Customer Experience Team
That the Ai associated can take you on goose chases, may not recognize the exact info on a screen that you're working on, that there isn't a stepped process for integration and there are lots of costs that accumulate as you go
Thank you for sharing that feedback. I really appreciate your honesty. I understand how those challenges could impact your experience. We'd love the opportunity to learn more about your experience and better understand where things fell short so we can continue improving. Your insights are incredibly valuable to us.
Shiza, Customer Experience Team
I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..
Hi David, thank you so much for updating your review and for your kind words! We are thrilled to hear that our support team was able to step in, resolve the product image issue promptly, and get your store back up and running smoothly.
System updates can occasionally cause temporary hiccups, but our team is always dedicated to handling them with the speed and professionalism you experienced. We truly appreciate your patience and your business. Wishing you continued success with your store!
Attached here is the help guide on how to easily get connected with our support team: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support
— Darlene, Zendrop Customer Experience
Zendrop has been a total game-changer for my shop! The automated fulfillment saves me so much time, and my customers love the faster shipping. and they have a good customer service?
What a joy it is to read this! Automated fulfillment saving you time while your customers get faster shipping is exactly the kind of win we love to hear about. And yes, the support team is always here for you too. So glad Zendrop has been a game-changer for your shop!
- The Zendrop Team
Zendrop is generally understood to be the prefered App for the Dropshippng Business. I have come to appreciate how Zendrop makes it easy to navigate through the App and how the Zendrop Assistant has made it easy for me to learn and understand the way this business is run. I am excited by the experience I am getting and I believe my Customers will benefit with the Best products and Faster Deliveries. I am looking forward to a great Customer Satisfaction.
Hearing that the Zendrop Assistant has made learning the ropes easier is exactly what we aim for! The excitement you're feeling right now is just the beginning, and we love being part of your journey. We're rooting for you and your customers to have a fantastic experience together.
- The Zendrop Team
Zendrop has been really easy for me to use as a beginner in dropshipping. I can quickly find and import products into my Shopify store, and it automatically handles fulfillment, shipping, and tracking for me. The dashboard is simple and not overwhelming, which made it easy for me to get started without much experience. It has helped me focus more on selling and marketing instead of worrying about logistics.
Thank you for your wonderful review! We're delighted to hear that Zendrop has made your dropshipping journey easier and helped you focus on growing your business. Your feedback means a lot to us. We truly appreciate your support and wish you continued success with your Shopify store!
-Zendrop Team
Zendrop has been one of the easiest dropshipping fulfillment platforms to work with. The platform is beginner-friendly, fast to set up, and makes product importing simple.
The automated order fulfillment saves a lot of time, especially when managing multiple products or scaling ads.
Customer support has been responsive, and the dashboard is clean and easy to navigate.
If you're building a Shopify dropshipping store and want a more reliable fulfillment partner, Zendrop is definitely worth considering.
So happy to hear Zendrop has been a smooth experience from the start! You hit on all the things we really care about: easy setup, automated fulfillment saving time at scale, and a support team that's actually responsive. Wishing you tons of success as you grow your store.
- The Zendrop Team
I think zendrop have so far been a good partner and instrumental in helping me grow.
Though the timezone difference can be challenging at times for us in the southern hemisphere at the bottom of the world, it is still workable, their approach to freight and problem solving in challenging times has this far been great.
Recommended as a partner.
Thank you so much for this wonderful review and for recommending Zendrop as a partner! We truly appreciate your patience with the timezone differences — supporting merchants across the southern hemisphere is something we take seriously, and we're glad our freight and problem-solving approach has been working well for you. It means a lot to know that Zendrop has played a role in helping your business grow. We look forward to continuing this partnership and being there for you every step of the way!
- The Zendrop Team
