Zendrop ‑ Dropshipping & POD

Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.

I recently worked with Jo from the Zendrop team, and it's been a long time since I've experienced such excellent customer service! She went above and beyond with her proactive communication and customer care. The entire experience has made me commit to Zendrop as the main platform for my dropshipping business. Thanks, Jo—you are a superstar!

Dear Zendrop Support Team,

I am writing regarding an order that is extremely overdue. The customer should have already received their package by now, and unfortunately, they have filed a formal complaint via email due to not receiving it. As you know, for anyone working with dropshipping, chargebacks are one of the biggest risks we face, and delays like this put my business in a very difficult position.

Please, I kindly ask that you ship this order immediately. Send whatever stock, model, or substitute you may have available – but I urgently need this order dispatched without any further delay.

I must also be honest about my overall experience with Zendrop so far. In the few orders I have placed:

Products were often out of stock,

Prices were outdated,

Linked products did not accept bundles,

These issues have made my experience with Zendrop frustrating and disappointing, and unfortunately this affects my customers directly.

I would appreciate your swift assistance and a prompt update regarding this order.

Thank you for your attention.
Mário Costa

Fratta Team

The app used to be good before a couple years ago. However, this app is currently so bad and unrecommendable! After receiving order, you may be shocked that the product unexpectedly went out of stock or its price went crazily high similar to the overall prices that went our crazily and cannot be competitive anymore! The orders usually take long time to reach the customer although noticeably for product that are said to be shipping from the US while they obviously are not. According to a bad practice with them, the company may remove the app from your Shopify store and damage your related setups and cancel your subscription at any time for false and unclear reason without providing further details and without refunding your annual membership fees you paid them upfront, and also without refunding order credits you accumulated on the app! (By the way, you usually cannot utilize more than 10% of your order credits towards any order). The app is a complete mess and harm to business and a waste of money!

I recently encountered an issue with a product listing that confused one of my customers. At first, I was very frustrated, but the Zendrop team handled the situation with real professionalism and care.

They not only provided a full refund for the order but also went above and beyond by adding credits to my account and upgrading my subscription at no additional cost.

It’s clear that Zendrop values its sellers and is committed to improving their service. Mistakes can happen in any business, but what matters is how they’re handled, and in my case, Zendrop showed that they truly care about their partners.

I’m confident continuing to build my store with Zendrop, knowing they’ve got my back.

This app had a lot of potential, but it's hard to make any profit now. Every time a customer wants a refund, Zendrop doesn't refund the product the you. Which means you lose money every time someone asks for a refund. As they can't send the order back to the supplier, since it's in China, which would take a lot of time and money. Sending it to myself isn't ideal either, because that destroys the whole purpose of dropshipping, + shipping costs aren't worth it considering the original prices of the products. Besides that, the customer service isn't great either, you're talking to people that don't speak English and use a translator, and can't get anything done since they don't work at Zendrop at all, but just answer basic questions, so they don't have any rights or tools to do anything.

Amazing customer service and app! I have been using Zendrop for the past year, my queries are always answered by their team on their online chat, products are of very high quality and seamless integration with Shopify. I'm able to fulfil items automatically for my customers as well as for TikTok Shop. I was using another dropshipping app previously but have fully transitioned over to using just Zendrop now because of the high standard you get with them. Would highly recommend.

They have a great support team, and the products I linked to my store are of good quality.

They changed their plan on me, there used to be an option to pay as you sell but not anymore

Overall, my experience has been good. The platform offers useful features, and once everything was set up, it worked as expected. The subscription process was smooth, and the service provides good value. I’d also like to thank Shiza, who represents Zendrop, for the support and professionalism. I appreciate the effort put into the product and look forward to continued improvements.