Reviews (1,552)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its automated fulfillment system that streamlines the dropshipping process with timely order processing and shipping. Its user-friendly interface and seamless Shopify integration simplify product imports and order management. The responsive customer support, branded packaging options, and a diverse product catalog are also valued. Additional benefits include the use of a single subscription across multiple accounts, fast U.S. shipping options, and educational support for business scaling.
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At midnight, I realized one of my customer’s orders was stuck in a weird limbo—and I had no idea what to do. I was completely lost. I reached out to the chatbot, and that’s when Hasnain came to the rescue. He jumped in fast, figured out the issue right away, and walked me through a step-by-step solution like a pro. And on top of that, he gave me the motivational boost I didn’t even know I needed that night. Seriously, someone give this guy a raise.
Wow, thank you so much for sharing this! We're beyond thrilled to hear that Hasnain was able to resolve the issue quickly and even provide that extra bit of motivation. We’ll definitely make sure to pass along your kind words—Hasnain will be so happy to hear this! 😊🌟 Your support means the world to us!
Mariane assisted me with my questions and concerns. Her assistance helped me get my store built. She was great! The only complaint I have is Zendrop doesn't communicate through email very well on how to setup as a new person.
Thank you for the great feedback! We're so happy to hear that Mariane was able to help you get your store up and running smoothly. We also appreciate your suggestion about improving email communication for new users—your input is invaluable, and we'll definitely look into it to make the onboarding process even better. Thanks again for sharing!
I've been using Zendrop for 3 months and it's been a real game-changer for my dropshipping business. The app itself is user-friendly and makes product sourcing and order fulfillment so much smoother.
But what really sets Zendrop apart is their customer support. I recently had an issue with a order fullfilment, and Jo went above and beyond to help me resolve it quickly and efficiently. Jo was incredibly patient, knowledgeable, and responsive. They took the time to understand my problem and provided clear, helpful solutions. It's rare to find such dedicated and helpful support, and it makes a huge difference in my overall experience with Zendrop.
If you're looking for a reliable dropshipping solution with fantastic customer support, I highly recommend Zendrop. And a special shout-out to Jo for being an absolute rockstar!
Thank you so much for the fantastic review! We're thrilled to hear that Zendrop has been a game-changer for your business, and we couldn’t be happier that Jo was able to assist you so well. We’ll definitely pass along your kind words to Jo—she’ll be thrilled to know she made such a positive impact. Your recommendation means the world to us!
Rafaela was awesome! She helped me quickly and made the process smooth and easy. The app itself has been great so far—I love the wonderful features and how easy it is to use. One suggestion I have is for the 'Find Products' section to include a button or border around items I've already viewed, which would make browsing even more efficient. Overall, I really appreciate the Zendrop team's help and expertise. Thanks for the great support!"
Thank you so much for the amazing feedback! We're thrilled Rafaela could help make your experience smooth and easy. We also appreciate your suggestion for the 'Find Products' section—it's a great idea, and we'll definitely keep that in mind for future updates! Your support and feedback mean a lot to us.
I've had a great experience with Zendrop so far! The support team is fast, friendly, and genuinely helpful—especially Shiza, who went above and beyond. The platform is super easy to use and packed with features that make running my store smoother. Definitely recommended
I’ve had the pleasure of working with Brenda and Nina and they were extremely helpful! Zendrop has proven to have a very knowledgeable and helpful customer support team! This is valuable to the success of my business. I recommend Zendrop to any large or small business owner!
Extremely Disappointed with Zendrop's Decline in Service
I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating.
My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again on the 11th, which I resent. Then… silence.
On April 14th, Brenda messaged me asking if I needed anything else—as if I hadn’t already requested a replacement. I replied that I was waiting for her to confirm the replacement. Finally, six days after the original request, I get a message saying they can only replace part of the product. And if I wanted the full item replaced, I’d need to ask my client for a video.
What? A video, six days later? It’s my brand on the line, not Zendrop’s. This delay and confusion made me look completely unprofessional to my customer. I ended up refunding my client out of my own pocket just to resolve it.
And then—only after I told Zendrop not to bother with a replacement—they suddenly offered me a refund. Why couldn’t that have been done in the first place?
Unfortunately, I’ll be moving away from Zendrop. They used to offer reliable service, but this experience has shown a huge drop in quality and accountability. I can't risk my business reputation on inconsistent support
We're truly sorry to hear about your experience and understand how frustrating this must have been. We sincerely apologize for the inconvenience caused. Our team will reach out to you as soon as possible to further assist and make things right.
Had some issues with linking products due to a software bug, I got into contact with Nyka, she was lovely & understood my issues straight away, she passed on my information to the technical team and my issues was resolved within a matter of minutes. Thank you Nyka. 10/10 customer service.
Thank you for your kind words! 😊 We're so glad Nyka was able to assist you quickly and effectively. I'll be sure to pass along your appreciation. We’re always here to help—10/10 customers like you make our job even better!
Simplifies e-commerce process a whole lot. Zendrop isn't the cheapest option out there, but their user interface is very clean and most importantly their customer support is very reactive.
If you can spare the money I definitely would recommend!
Thank you for your honest feedback! We're glad you appreciate the clean UI and responsive customer support. Quality service is our priority!
Can't give 0 stars so giving 1. This app is not what it used to be before. I respected Jared Goetz for his vision and his mission. He writes that one of the rules he lives by is to work on a problem every day on linkedin, and someday you will see the result. But one fine day, he woke up and changed the whole policy for startups that would stangle the startups. Please do not choose them as your dropshipping partner or work over there. I don't think it is now a company that is drophipping partner-centric.
Sorry to hear about your disappointment. We appreciate your feedback and understand your frustration. We'll still be reaching out to take a look at your concern and assist you further.