Reviews (1,133)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for efficient business scaling through reliable product sourcing and fulfillment. It integrates seamlessly with Shopify, offering easy product importing and custom thank you cards. The Print on Demand feature and Private Agent Program are highlights, providing dedicated support and flexible fulfillment. Fast shipping and smooth order processing are praised, along with outstanding customer support, quick responses, and a strong commitment to resolving issues.
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I have been very satisfied with Zendrop. Products, training, and customer service are outstanding. Recently, I asked whether a product includes an additional item as they claim. I got confirmation that the product really includes it, so there was no need to add a similar extra product to a bundle.
Thank you so much for sharing your experience! We truly appreciate your kind words and feedback.
We’re glad to hear that Zendrop’s products, training, and customer service have met your expectations. It’s great that you were able to confirm the product details and avoid adding unnecessary extras - that’s exactly the kind of clarity we aim to provide.
Please remember, we’re always here to assist you whenever you need support.
-Darlene, Zendrop
Products take forever to ship out. There is no support, and customers report poor quality. There is an issue with almost every order. Would not recommend these guys.
Hi Kate,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you.
I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right.
Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you.
— Darlene, Zendrop Customer Experience
Zendrop has been a reliable app for my Shopify store. The platform works well for sourcing and fulfillment, and the setup process is straightforward.
The support team was professional, responsive, and helpful when I needed assistance with an order. Their guidance made the process much easier and saved me time.
Overall, a solid app with dependable support. I look forward to continuing to use Zendrop as my business grows. Thank you Shawn Silvester Santos, you are truly helpful and knowledgeable and went the extra mile to get things completely done.
Thank you so much for sharing your experience! We truly appreciate your kind words and are glad to hear that Zendrop has been a reliable partner for your Shopify store. It’s great to know that the platform, setup process, and fulfillment flow have worked smoothly for you.
We’re especially happy to hear that Shawn Silvester Santos provided professional, responsive, and knowledgeable support and went the extra mile to assist you - your recognition means a lot to our team.
Please know that we’re always here to support you as your business continues to grow. Thank you for choosing Zendrop!
-Zendrop
I have been working with Zendrop for nearly two years, and throughout this time I have encountered various technical and operational challenges related to sourcing, store management, and ensuring safe, high-quality delivery to my customers.
Each time a concern arose, I contacted the Zendrop Team and consistently received prompt responses, clear explanations, and practical solutions. These many communication exchanges were not only helpful in resolving issues, but also became valuable learning opportunities that helped me grow from zero experience to operating a fully functional and structured store today.
Product quality and fulfillment reliability are extremely important to me. The team always took my concerns seriously and followed through to ensure safe delivery and high standards until the product reached the customer.
Today, Zendrop represents 99% of my sourcing platform, and I operate with confidence thanks to their professionalism and support. I sincerely thank every member of the Zendrop Team for their dedication and reliability.
Thank you so much for your continued trust and for sharing such thoughtful feedback. We truly appreciate your kind words and are honored to have supported you throughout your journey.
Please know that we’re always here to assist you whenever you need us. Your success remains our priority, and we look forward to continuing to support your growth.
-Darlene, Zendrop
I LIke Zendrop. I have tried and still use a few other dropship suppliers but I have had the best experience with Zendrop. I think any criticisms levelled at them are universal to all the dropshippers (processing and shipping times, refund policies etc). Personally I find their customer service very helpful and responsive.Also, for us, linking products to our store is easier on Zendrop than any others we have used.
Thank you so much for the thoughtful feedback. We truly appreciate you taking the time to share your experience! It means a lot to hear that Zendrop has stood out among other suppliers you’ve used, especially when it comes to ease of product linking and the support from our customer service team.
We’re always here to help and will continue doing our best to support you as you grow your store. Don’t hesitate to reach out anytime you need assistance - we’re happy to help!
-Zendrop
I recently had the pleasure of interacting with Shiza, a customer service agent at ZenDrop, and I must say, the experience was truly exceptional. Shiza possesses outstanding listening skills, demonstrating a genuine attentiveness to every issue I raised regarding ZenDrop. What impressed me most was her ability not only to formulate an effective plan to address my concerns but also to provide additional, valuable advice that I hadn't even considered.
Shiza's professionalism and intelligence were evident throughout our conversation. She also shared some insights into her background, which further solidified my confidence in both her and ZenDrop as a company. As a business owner managing two companies, I deeply value productive and efficient interactions. This call with Shiza was undoubtedly one of the most productive I've had so far in 2026.
My overall experience with ZenDrop has consistently been positive, and I consider them to be one of the best companies I've had the pleasure of working with. Shiza's dedication to customer satisfaction is a testament to ZenDrop's commitment to excellence. I highly recommend their services and commend Shiza for her outstanding service.
Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate your kind words and am really glad Shiza could help address your concerns around the new pricing model.
Your continued trust in Zendrop over the past three years is something we don’t take lightly. Feedback like this motivates us and reinforces our commitment to providing clear, supportive, and reliable service. If you ever have questions or need assistance in the future, please don’t hesitate to reach out, we’re always here to help.
Thank you again for your support and recommendation!
We recently made the switch to Zendrop for our dropshipping business, and honestly, we’re loving it. They’ve been incredibly helpful throughout the entire transition.
Whenever we have a question, we just hit up their chat function. If it’s a specific product detail that the bot can't handle, a real person usually gets back to us that same day, which is a huge relief.
Another thing we really appreciate is their recommendation to winning products. They help us a lot in researching winning products, and it really feels like they’re invested in our success. If you're looking to switch to a platform that actually provides real support, Zendrop is the one.
Thank you so much for sharing your experience! We truly appreciate you choosing Zendrop and are thrilled to hear that the transition has been a smooth and positive one. It’s great to know that our chat support, hands-on assistance, and product recommendations have been helpful and that you feel supported every step of the way.
We’re always here to assist you and are genuinely invested in your success. Thank you for trusting Zendrop - we look forward to continuing to grow alongside your business!
-Darlene, Zendrop
I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened.
Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them.
After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted.
For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced:
https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted
I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right.
Warm regards,
Darlene
Zendrop Customer Experience Team
Without the Zendrop team, I honestly wouldn’t have been able to scale my business to where it is today. From excellent product sourcing to strong courier support and reliable customer service, they’ve been there every step of the way.
What truly sets Zendrop apart is the dedicated team behind it. They don’t just support your business, they actually care about it and feel like part of it. You’re not just another account, you’re treated like a real partner.
Having a team that genuinely wants to see you succeed makes all the difference when you’re growing a business. Zendrop has played a huge role in our growth, and I couldn’t recommend them highly enough.
Thank you so much for sharing your experience! We’re thrilled to hear how much support and value you’ve felt from our team. It means a lot to know that our efforts have helped your business grow and that you feel like a true partner. We’re always here to assist you and can’t wait to see all the amazing things your business will achieve next!
Great app, great team, always willing to help. Will always share my experiences with this team.
They have always gone above and beyond for me even despite me being a smaller store atm.
This shows me that they provide the same attention of care to all of their customers. Hoping they can help me scale into a huge store
Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience with our team. No matter the size of your store, we’re always here to support you every step of the way and can’t wait to see you scale your business to new heights!
