Zendrop ‑ Dropshipping & POD

am leaving this review after a direct financial loss caused by Zendrop’s international shipping delays and lack of effective merchant support.

Order #C’est 1010 was fulfilled on 14 December 2025 and shipped on 17 December 2025 from China. Tracking was active and showed the parcel was still in transit during the Christmas and New Year holiday period.

Despite this, the customer filed a bank chargeback under “Product not received” while the shipment was still moving through the network. The chargeback was resolved in the customer’s favor, causing me a £37.67 loss (£27.67 order value + £10 chargeback fee).

Zendrop support acknowledged that the order was shipped and that delays were due to international logistics and seasonal volume, but provided no practical solution, chargeback protection, or accountability for the merchant. The full financial risk was transferred to me despite no failure to ship.

Merchants should be aware that long international shipping timelines, especially during peak seasons, can easily result in chargebacks with no protection. I will not continue fulfillment with Zendrop and cannot recommend them for businesses where delivery speed and dispute protection matter.

they make up policies as they please so that they don't refund you when their packages take over a month to be delivered, if you're lucky.

Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.

No company is perfect with issues every now and then but what matters is when an issue is found the time and energy a company put into solve it to the satisfaction of the customer. Zendrop is great in that aspect.

This is the worst dropshipping app you can use. They've created a nice UI, working buttons, and they're literally preying on people. Better product prices compared to competitors, credits usable for 10% of orders... Rest assured, they're indirectly taking even more. They claim the Private Agent feature unlocks after 20 orders. That's a complete lie. You're constantly talking to AI support; you can't reach a real person unless they want you to. Orders are processed very slowly. To make matters worse, they shipped one of my orders to a different country. When I requested a refund, they refused responsibility, and when I provided proof, they didn't even respond. All of this is based on my experiences over the past month. I ABSOLUTELY DO NOT RECOMMEND this app! There are tons of alternatives; stay away from this!

*I'm sure they'll try to contact me after this review, but I will never delete it; it will remain here....**
**My real rating is a BIG ZERO.

I'm loving Zendrop. I did alot of research before choosing a dropshipping platform and over and over i heard that Zendrop was the best or atleast in the top 2 and I find that to be true. They have very good products, its easy to import them to you're store and fulfill the products, great customer service and they have a coaching system and an academy that literally teaches you everything you could ever need to know, not just about Zendrop but about drop shipping in general and if that's not enough, there is a community chat that is very active with people helping eachother. Did I say fantastic customer service? With all of that, I felt compelled to give a review and 5 star rating.

Do not use this for sourcing – My honest experience since Nov 2025

I have been using Zendrop since November 1st, 2025, and I want to share my experience to warn other ecommerce beginners. I purchased the "Plus" plan for $100 during a Black Friday sale, but even at that discount, I feel ripped off.

Here is my timeline using their "Sourcing Request" feature for four different products:

1st Product (Massager Wand): A few days after they sourced this for me, they contacted me to say it was out of stock and offered a lower-quality substitute, forcing me to change products. Later, when I received my first order on Dec 23, 2025, it sat "In Review" for 8 days because they were out of stock of the gift bag I had sourced. They never emailed to notify me; I only found out because I checked. It took an additional 3 business days (in total 13 days) just to ship after that.

2nd Product: I ran ads for two days before they randomly increased the price. Their explanation was that "supply and demand cause prices to fluctuate." Isn't the entire job of a sourcing agent to confirm pricing with a supplier before giving me a quote?

3rd Product: They provided a random bundle I didn't ask for. After I sold just one unit, they nearly doubled the COGS immediately—raising the price from around $33 to $64.88 making its impossible to continue selling.

4th Product: They sent me the completely wrong product attached to an email claiming, "Our team worked hard and found this product from verified suppliers." The sourcing feature is a joke.

I finally requested a refund for my subscription. Since it had been over a month, they denied it (I had only used about $9 in credits).

My advice to newbies: Don't make my mistake. Do not listen to the YouTubers who are affiliates for this app. I am accepting my $100 loss as a lesson to be more careful when choosing suppliers, but I will not be using Zendrop again. 0/5 stars

edit: I am updating my review to 3 stars specifically because of the support I received from Darlene. She was incredibly helpful, fast, and went out of her way to fix a complicated order issue and cover the cost difference.

However, I cannot honestly give 5 stars yet because the Zendrop platform itself still caused me significant frustration with cancelled orders and fluctuated price. While the support agent (Darlene) is fantastic, the system reliability needs to match her level of service. I will be happy to improve my rating in the future if I see the my experience with the platform run more smoothly over time.

Dear Zendrop Support Team,

I am writing regarding an order that is extremely overdue. The customer should have already received their package by now, and unfortunately, they have filed a formal complaint via email due to not receiving it. As you know, for anyone working with dropshipping, chargebacks are one of the biggest risks we face, and delays like this put my business in a very difficult position.

Please, I kindly ask that you ship this order immediately. Send whatever stock, model, or substitute you may have available – but I urgently need this order dispatched without any further delay.

I must also be honest about my overall experience with Zendrop so far. In the few orders I have placed:

Products were often out of stock,

Prices were outdated,

Linked products did not accept bundles,

These issues have made my experience with Zendrop frustrating and disappointing, and unfortunately this affects my customers directly.

I would appreciate your swift assistance and a prompt update regarding this order.

Thank you for your attention.
Mário Costa

Fratta Team

Don't look at the average - scroll down to that last few reviews to see how bad this is.

Insanely poor service. A misleading offer for $100 credits once I go through the 5 onboarding steps, but then buggy performance that didn't allow the app to register that I'd stepped through them all. When I finally argued enough with their bot to have the steps register, I learn that the "$100" they're offering is actually a $20 discount each month for five months. A lump sum of $100 in credit was what was expected, as it allows merchants like me to experiment with a new service without the risk of running up bills.

Even Shopify sympathizes with my case, though they can't force an app to issue a refund.

Shopify, you really need to institute better quality control, and simply put a stop to Zendrop's behaviour.

I recently worked with Jo from the Zendrop team, and it's been a long time since I've experienced such excellent customer service! She went above and beyond with her proactive communication and customer care. The entire experience has made me commit to Zendrop as the main platform for my dropshipping business. Thanks, Jo—you are a superstar!