Zendrop ‑ Dropshipping & POD

am leaving this review after a direct financial loss caused by Zendrop’s international shipping delays and lack of effective merchant support.

Order #C’est 1010 was fulfilled on 14 December 2025 and shipped on 17 December 2025 from China. Tracking was active and showed the parcel was still in transit during the Christmas and New Year holiday period.

Despite this, the customer filed a bank chargeback under “Product not received” while the shipment was still moving through the network. The chargeback was resolved in the customer’s favor, causing me a £37.67 loss (£27.67 order value + £10 chargeback fee).

Zendrop support acknowledged that the order was shipped and that delays were due to international logistics and seasonal volume, but provided no practical solution, chargeback protection, or accountability for the merchant. The full financial risk was transferred to me despite no failure to ship.

Merchants should be aware that long international shipping timelines, especially during peak seasons, can easily result in chargebacks with no protection. I will not continue fulfillment with Zendrop and cannot recommend them for businesses where delivery speed and dispute protection matter.

they make up policies as they please so that they don't refund you when their packages take over a month to be delivered, if you're lucky.

My experience using Zendrop has involved the typical learning curves of a growing business relationship. A significant turning point for my store was gaining access to their Private Agent Program.

This dedicated team has profoundly impacted my business's scaling and intentional operation. The core benefit is true partnership: we can communicate clearly, resolve issues swiftly, and work through pricing, fulfillment, and logistics together, rather than just submitting tickets to a queue. This shift provided the confidence and stability needed for growth.

I especially want to recognize Michaela and her team, who have been genuinely great to work with. They’re responsive, professional, and consistently show a willingness to collaborate and improve outcomes together. That kind of support matters when you’re building something long-term.

Zendrop functions best when viewed as a business relationship, not merely a software tool. For store owners committed to serious, responsible building, testing, and scaling, the Private Agent Program offers substantial value. I greatly appreciate the progress and teamwork we've established.

No company is perfect with issues every now and then but what matters is when an issue is found the time and energy a company put into solve it to the satisfaction of the customer. Zendrop is great in that aspect.

I am very satisfied with the excellent support and clear communication. The company offers a wide range of opportunities, including branding and stock availability, and provides all the products one may need. Overall, a very positive experience.

Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.

Switching to Zendrop has easily been the best decision I have made for my business! Other fulfilment apps simply do not compare to the ease and support of Zendrop. It is incredibly easy to use and their private agent network is incredibly sufficient for my business, someone is always there to help with any issue that I may have and sort it straight away, as well as business planning and finding new products. I really recommend trying out Zendrop as you will not regret it. Special thanks to Sharmaine Dagos from the team for always going above and beyond to help in any way possible. 10/10

I have had a good experience using zendrop. Most of my orders arrive pretty quickly for international shipping. The response time from support is also very quick and they are helpful when questions come up. Would definitely recommend.

This is the worst dropshipping app you can use. They've created a nice UI, working buttons, and they're literally preying on people. Better product prices compared to competitors, credits usable for 10% of orders... Rest assured, they're indirectly taking even more. They claim the Private Agent feature unlocks after 20 orders. That's a complete lie. You're constantly talking to AI support; you can't reach a real person unless they want you to. Orders are processed very slowly. To make matters worse, they shipped one of my orders to a different country. When I requested a refund, they refused responsibility, and when I provided proof, they didn't even respond. All of this is based on my experiences over the past month. I ABSOLUTELY DO NOT RECOMMEND this app! There are tons of alternatives; stay away from this!

*I'm sure they'll try to contact me after this review, but I will never delete it; it will remain here....**
**My real rating is a BIG ZERO.

I'm loving Zendrop. I did alot of research before choosing a dropshipping platform and over and over i heard that Zendrop was the best or atleast in the top 2 and I find that to be true. They have very good products, its easy to import them to you're store and fulfill the products, great customer service and they have a coaching system and an academy that literally teaches you everything you could ever need to know, not just about Zendrop but about drop shipping in general and if that's not enough, there is a community chat that is very active with people helping eachother. Did I say fantastic customer service? With all of that, I felt compelled to give a review and 5 star rating.