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That the Ai associated can take you on goose chases, may not recognize the exact info on a screen that you're working on, that there isn't a stepped process for integration and there are lots of costs that accumulate as you go
Thank you for sharing that feedback. I really appreciate your honesty. I understand how those challenges could impact your experience. We'd love the opportunity to learn more about your experience and better understand where things fell short so we can continue improving. Your insights are incredibly valuable to us.
Shiza, Customer Experience Team
I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..
Hi David, thank you so much for updating your review and for your kind words! We are thrilled to hear that our support team was able to step in, resolve the product image issue promptly, and get your store back up and running smoothly.
System updates can occasionally cause temporary hiccups, but our team is always dedicated to handling them with the speed and professionalism you experienced. We truly appreciate your patience and your business. Wishing you continued success with your store!
Attached here is the help guide on how to easily get connected with our support team: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support
— Darlene, Zendrop Customer Experience
Zendrop has been a total game-changer for my shop! The automated fulfillment saves me so much time, and my customers love the faster shipping. and they have a good customer service?
What a joy it is to read this! Automated fulfillment saving you time while your customers get faster shipping is exactly the kind of win we love to hear about. And yes, the support team is always here for you too. So glad Zendrop has been a game-changer for your shop!
- The Zendrop Team
Zendrop is generally understood to be the prefered App for the Dropshippng Business. I have come to appreciate how Zendrop makes it easy to navigate through the App and how the Zendrop Assistant has made it easy for me to learn and understand the way this business is run. I am excited by the experience I am getting and I believe my Customers will benefit with the Best products and Faster Deliveries. I am looking forward to a great Customer Satisfaction.
Hearing that the Zendrop Assistant has made learning the ropes easier is exactly what we aim for! The excitement you're feeling right now is just the beginning, and we love being part of your journey. We're rooting for you and your customers to have a fantastic experience together.
- The Zendrop Team
Zendrop has been one of the easiest dropshipping fulfillment platforms to work with. The platform is beginner-friendly, fast to set up, and makes product importing simple.
The automated order fulfillment saves a lot of time, especially when managing multiple products or scaling ads.
Customer support has been responsive, and the dashboard is clean and easy to navigate.
If you're building a Shopify dropshipping store and want a more reliable fulfillment partner, Zendrop is definitely worth considering.
So happy to hear Zendrop has been a smooth experience from the start! You hit on all the things we really care about: easy setup, automated fulfillment saving time at scale, and a support team that's actually responsive. Wishing you tons of success as you grow your store.
- The Zendrop Team
I think zendrop have so far been a good partner and instrumental in helping me grow.
Though the timezone difference can be challenging at times for us in the southern hemisphere at the bottom of the world, it is still workable, their approach to freight and problem solving in challenging times has this far been great.
Recommended as a partner.
Thank you so much for this wonderful review and for recommending Zendrop as a partner! We truly appreciate your patience with the timezone differences — supporting merchants across the southern hemisphere is something we take seriously, and we're glad our freight and problem-solving approach has been working well for you. It means a lot to know that Zendrop has played a role in helping your business grow. We look forward to continuing this partnership and being there for you every step of the way!
- The Zendrop Team
We are extremely satisfied with Zendrop, having gone through a load of crap services before using Zendrop. Products are easy to source and not confusing and delivery has been smooth. The only downside is the order takes a lot of time to ship and reach the customer. Apart from that, we are happy and continue using Zendrop for our store's fulfilment.
So glad to hear that sourcing and fulfillment have been smooth for you! We totally understand the frustration with shipping times, and it's feedback we take seriously. It means a lot that you chose to stick with Zendrop after less-than-great experiences elsewhere.
- The Zendrop Team
Customer Service is excellent! Product costs are sometimes too high and selection can be limited depending on the category, but Zendrop has been the simplest and fastest dropshipper for my business overall.
Thank you so much for your kind words and for sharing your experience with us! We truly appreciate your feedback on product costs and selection, it’s something we’re continuously working to improve. We wish you continued success with your store.
-The Zendrop Team
This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard,
I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team.
I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward.
Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work
I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward.
-Darlene, Zendrop
Very satisfied with the quality of the services provided and the products they have in stock. The support provided every time it was needed was very professional, and the solution was immediate. For this reason, I chose it to be the only dropshipping company I collaborate with, and I recommend it with great confidence.
It's wonderful to hear that our support team has consistently delivered professional and immediate solutions for you! Being the dropshipping partner you trust and recommend with such confidence means the world to us. We're grateful to have you as part of the Zendrop community.
- The Zendrop Team
