Zendrop: AI Dropshipping & POD

**★☆☆☆☆ Seven Years of Loyalty—Rewarded With Failed Orders and Damaged Trust**

I have subscribed to Zendrop for more than seven years and consistently paid for its highest subscription plan. I kept believing that one day my dropshipping store would succeed and that Zendrop would be a dependable partner when that happened.

After seven years, I finally developed a different brand that took off and attracted more than 32,000 Facebook followers. Just as I began receiving orders, I discovered how unreliable Zendrop’s fulfilment service had become.

Products repeatedly turn out to be out of stock after customers have already purchased them. Zendrop then emails me asking me to search AliExpress for something similar so they can attempt to source a replacement. This forces me to constantly monitor my inbox in case another order develops a problem. That is not an automated fulfilment service—it leaves the store owner doing damage control.

Recently, I received four sales through the section of my store fulfilled exclusively by Zendrop. Every single one of those four orders had an issue. Now, approximately one month later, I must explain to paying customers why their products still have not shipped.

This is completely unacceptable. Fulfilment problems do not merely inconvenience me—they damage my reputation, destroy customer trust and make my business appear unreliable. My customers blame my brand, not Zendrop.

After paying Zendrop for more than seven years, including its highest subscription fees, I expected dependable stock information, proper order fulfilment and immediate communication. Instead, I have been left chasing suppliers, searching AliExpress and apologising to customers for orders that remain unshipped.

I cannot trust Zendrop with my brand or my customers again. Seven years of loyalty should never end like this. I strongly advise store owners to investigate Zendrop’s current stock availability and fulfilment reliability very carefully before depending on it for their businesses.

So far I've had a great experience in terms of order fulfilment and orders being processed. I would highly recommend Zendrop. I would however would prefer that when using the credit that's been accumulated on my account to be able to use a higher percentage of the credit as I can only use a small amount of it and have to pay at least 90% of the fulfilment myself. but apart from that everything is easy and smooth to navigate through. One extremely useful part of Zendrop is the Academy, full of tutorials and webinars weekly to help you grow your business amazing!!

This app hijacked my live store's active theme without my consent. Immediately after installation, Zendrop published its own demo theme and deactivated the theme I was actively running — on a live store with paid ad traffic pointing at it.

For hours my customers landed on a completely wrong storefront: a purple "home and kitchen accessories" template with "Free Worldwide Shipping" and fake "LOW STOCK" banners, none of which belong to my brand. My real product page was buried under someone else's demo content. I genuinely thought my store had been hacked — I checked my users and payout account in a panic before realizing it was this app silently swapping my published theme.

Session timestamps prove it: my recordings were normal at 2:38, the theme was replaced at 2:57, and I touched nothing in between. This was the app acting on its own.

Publishing your theme over a merchant's active, live theme without an explicit, unmistakable confirmation is not a "feature" — it is reckless and it directly costs merchants money and trust. Any app that can silently replace what customers see on a store generating live sales is dangerous. I will not use a tool I can't trust to leave my storefront alone.

Uninstalling. Do not auto-publish themes over live stores.

Taking a minute to make people aware that these are probably fake reviews. The "wholesale" price you'd pay for most of these items are $5-$10 higher than retail prices anywhere else on the internet (like amazon and walmart). And you still have to add your margin and shipping costs. Plus there is a $29-$79 monthly app fee. I'm not really sure what niche would benefit from this site.

Added after your response- your response is also a lie. I installed and UNinstalled the app in the last 3 days, not last year, and you have never reached out to me. Thank you for proving my point.

"The recurring application charge status for Zendrop - Dropshipping & POD was updated to cancelled.
August 6, 2026 at 2:07 PM EDT"

This is an edit of a previous 3-star rating I gave Zendrop. They responded to my previous review asking what they could do. After explaining about the test orders that had not been delivered, they refunded my payments for them. They have shown they really do have great customer service. I also took a 5-day video course through them and learned a lot of helpful tips and how to made ads with AI, etc so I have started advertising on social media and adding more trending products to my stores. My expectations are realistic, I think, in terms of increasing traffic and sales and it is great to know that the drop shipper you choose stands behind their products and service.

I have only started using Zendrop. I have 3 stores, and placed orders from each store as a test to make sure the system is working correctly, to see what the products are like and to see how long it takes to get them. Two of my orders show on the tracking site as delivered but I never received them. I checked with neighbors and filed a complaint with the post office (though only one shows as delivered by USPS) and no luck. Not sure if the addressing is weird or what - I do know from experience that things don't always translate right when mailed from overseas. Anyway I did get one order and two customer orders show as delivered and I know for sure one was, haven't heard from the other customer so I assume it was delivered. I'm not sure if their delivery is reliable, so I'm still researching more and trying other drop shippers too. I also have had a couple issues with ordered items not being available. I hate to provide crappy customer service with out of stock issues and have to refund orders that were never received. I do like the way Zendrop works with Shopify, except that store orders that are fulfilled from other drop shippers show up on Zendrop when they aren't the ones with that product so need to figure out how to fix that. The descriptions and photos for listing are great too, But none of that matters if there are delivery issues.

I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..

Zendrop has been a total game-changer for my shop! The automated fulfillment saves me so much time, and my customers love the faster shipping. and they have a good customer service?

Zendrop is generally understood to be the prefered App for the Dropshippng Business. I have come to appreciate how Zendrop makes it easy to navigate through the App and how the Zendrop Assistant has made it easy for me to learn and understand the way this business is run. I am excited by the experience I am getting and I believe my Customers will benefit with the Best products and Faster Deliveries. I am looking forward to a great Customer Satisfaction.

Products are available and the platform works fine overall, but costs are noticeably higher compared to other suppliers like CJDropshipping. I had a product delivered to a customer and the delivery time was longer than expected. For AliExpress sourced products especially, pricing makes it harder to compete. It works, but there is room for improvement on costs and shipping speed.