Reviews (1,160)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for simplifying dropshipping with a wide product selection and efficient logistics. Its seamless Shopify integration, automated fulfillment, and custom thank you cards enhance user experience. Reliable customer support and educational resources like live workshops are praised. The platform is user-friendly and beginner-friendly, making it accessible for new dropshippers. It's seen as a reliable partner, contributing to customer satisfaction and business growth.
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I have recently started working with Zendrop. They have been very helpful
They are always very polite and knowledgeable. Zendrop has consolidated my inventory and shipping needs, Helping my business to grow.
I highly recommend Zendrop, you will be too if you give them a try.
Thank you so much for your kind feedback! We’re really glad to hear that your experience with Zendrop has been helpful and that our team has been polite and knowledgeable throughout.
It’s great to know that we’ve been able to support your inventory and shipping needs while helping your business grow. We truly appreciate your recommendation, and please know that we’re always here to assist you whenever you need support!
-Zendrop
This site can be complicated, and I've had problems with it connecting to Shopify, but once it's established, it works great! The product summaries and prices are super easy to edit to fit my store's needs. The support team and AI at Zendrop are super useful. I'm using the free version now, but if my store gets big enough, I would consider using the paid version.
Thank you so much for sharing your experience! We truly appreciate your honest feedback. We understand that getting started and connecting your store can sometimes feel a bit challenging, and we’re glad to hear that things are working great for you now.
It’s wonderful to know that you find the product editing features, support team, and AI tools helpful for your store. We’re always here to assist you every step of the way, and we’d love to continue supporting your growth as your business scales.
-Darlene, Zendrop
Zendrop has been a total game-changer for my shop! The automated fulfillment saves me so much time, and my customers love the faster shipping. It’s super easy to use, and the support team is always on it. If you want to scale without the stress, this is the app to get!
Hearing that Zendrop has been a game-changer for your shop genuinely makes our day! Automated fulfillment, happy customers, and stress-free scaling is exactly what we're here for. Really appreciate you spreading the word!
- The Zendrop Team
I have been very satisfied with Zendrop. Products, training, and customer service are outstanding. Recently, I asked whether a product includes an additional item as they claim. I got confirmation that the product really includes it, so there was no need to add a similar extra product to a bundle.
Thank you so much for sharing your experience! We truly appreciate your kind words and feedback.
We’re glad to hear that Zendrop’s products, training, and customer service have met your expectations. It’s great that you were able to confirm the product details and avoid adding unnecessary extras - that’s exactly the kind of clarity we aim to provide.
Please remember, we’re always here to assist you whenever you need support.
-Darlene, Zendrop
Products take forever to ship out. There is no support, and customers report poor quality. There is an issue with almost every order. Would not recommend these guys.
Hi Kate,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you.
I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right.
Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you.
— Darlene, Zendrop Customer Experience
I have been working with Zendrop for nearly two years, and throughout this time I have encountered various technical and operational challenges related to sourcing, store management, and ensuring safe, high-quality delivery to my customers.
Each time a concern arose, I contacted the Zendrop Team and consistently received prompt responses, clear explanations, and practical solutions. These many communication exchanges were not only helpful in resolving issues, but also became valuable learning opportunities that helped me grow from zero experience to operating a fully functional and structured store today.
Product quality and fulfillment reliability are extremely important to me. The team always took my concerns seriously and followed through to ensure safe delivery and high standards until the product reached the customer.
Today, Zendrop represents 99% of my sourcing platform, and I operate with confidence thanks to their professionalism and support. I sincerely thank every member of the Zendrop Team for their dedication and reliability.
Thank you so much for your continued trust and for sharing such thoughtful feedback. We truly appreciate your kind words and are honored to have supported you throughout your journey.
Please know that we’re always here to assist you whenever you need us. Your success remains our priority, and we look forward to continuing to support your growth.
-Darlene, Zendrop
Great platform for finding products to source at great prices. They handle all details with the supplier so you can focus on sales! I had a couple problems with orders but their support team was phenomenal and got my shipments out on time WITH my Branded thank you card! You'll love it over here!
So glad to hear the support team came through for you when those order issues popped up - that's exactly what we're here for! Love that you got your shipments out on time with your branded thank you card too. Welcome to the Zendrop family!
– The Zendrop Team
Very satisfied with the quality of the services provided and the products they have in stock. The support provided every time it was needed was very professional, and the solution was immediate. For this reason, I chose it to be the only dropshipping company I collaborate with, and I recommend it with great confidence.
It's wonderful to hear that our support team has consistently delivered professional and immediate solutions for you! Being the dropshipping partner you trust and recommend with such confidence means the world to us. We're grateful to have you as part of the Zendrop community.
- The Zendrop Team
I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened.
Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them.
After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted.
For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced:
https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted
I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right.
Warm regards,
Darlene
Zendrop Customer Experience Team
This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard,
I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team.
I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward.
Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work
I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward.
-Darlene, Zendrop