Reviews (1,279)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as intuitive and beginner-friendly, with a clean dashboard, quick setup, and strong Shopify integration. They highlight a large, competitively priced catalog, reliable automated fulfillment, and faster shipping than many alternatives. Branding tools, print-on-demand, and education resources help build real brands. Support is frequently praised as fast, patient, and proactive, with dedicated agents assisting with sourcing, pricing, and scaling.
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We've been using Zendrop for a couple of years now, and it's been a smooth, reliable experience. Their support team is great, and they're always professional and helpful. We've had no issues, and it's reassuring to have a fulfillment partner we can count on. Highly recommend!
This is honestly the best app that iv'e ever used for suppliers its so easy to use, reasonably priced and the staff especially a lady named Jemina has been very helpful with answering all of my questions so i am very happy and grateful for this app.
I only have one bad thing to say about this app and that would be that the product requests are limited to 20 a month which is not enough this is something that Zendrop should definately increase to maybe 30 or more especially for somone like me who is using Zendrop Plus.
But other then that i am very happy and satisfied with this app thank you again to the Zendrop team.
I find its easy to use Zendrop because they make it easy to cover all of the bases. The product links to thier store so, it goes directly to them and my sales get moving quickly. I do not have to guess with them and their customer service is great!
No guesswork is exactly how it should feel, Gaylo's! We're so glad the product linking keeps your sales moving quickly and that our customer service has been great for you. Thank you for taking the time to share such a thoughtful review.
- The Zendrop Team
I’ve had a very positive experience with this application. There’s a wide selection of products, customer support has been excellent, and everything is presented in a transparent way. The prices are competitive as well, so I’d definitely recommend it, it’s worth it.
What a lovely review, Repose! We're so happy the wide product selection, competitive prices, and transparency have all stood out for you, and it's great to hear our support team has been excellent too. Thank you for taking the time to share such a kind recommendation.
- The Zendrop Team
Zendrop is excellent for Shopify, earning a 10/10 rating, but it is not compatible with TikTok Shop. When I upload a product to my TikTok Shop, no pictures are properly uploaded, and only a blue image is associated with the product.need some work for tiktok shop
We truly appreciate you taking the time to share this feedback. It’s great to hear that you’ve had such a positive experience with Zendrop overall, and we’re sorry about the TikTok Shop issues you encountered. We’ve reached out to learn more about your experience and what went wrong with the product images. We’d be grateful for the opportunity to understand this better and work toward a better experience for you.
Shiza, Customer Experience Team
Outstanding partner supplier for Shopify! The platform is incredibly user-friendly, and the seamless integration makes product importing and automated fulfillment a breeze, saving me hours of manual work every single day. Unlike traditional platforms where shipping is unpredictable, Zendrop offers reliably fast shipping and completely vetted suppliers. This consistency has significantly improved my delivery times and cut down customer refund rates. On top of that, their customer support team is always responsive and genuinely helpful whenever I have a question. Features like custom branding and product sourcing are total game-changers for anyone looking to scale a real e-commerce brand with peace of mind. I highly recommend Zendrop to any Shopify store owner looking to level up their business!
Wow, this is such a kind and detailed review! Hearing that automated fulfillment is saving you hours every day and that faster shipping has helped cut down refunds is exactly why we do what we do. We're thrilled custom branding and product sourcing have been game changers for Inspect Texas Supply.
- The Zendrop Team
Just surpassed 2,000 orders with Zendrop and the experience has been great. Fulfillment has been smooth, the platform is easy to use, and their support team has been helpful whenever I’ve needed them. Definitely a solid option for anyone looking to scale an e-commerce business. Looking forward to the next 2,000 orders!
Congrats on passing 2,000 orders, TheraSculpt, what a milestone! It's awesome to hear fulfillment has been smooth and that the team has been there whenever you needed us. Here's to the next 2,000 and beyond!
- The Zendrop Team
Zendrop has been the worst experience I’ve had in 16 years of dropshipping. My first two orders were cancelled and one of the items they said they could ship in a different color (who wants a gray pumpkin when they ordered an orange one?) I thought I’d give them another try. Bad idea. They have charged me $360 for a $70 item. Also - everything is ran by AI so don’t expect actual help when issues like this arise. I’ve also had two packages from 3 week old orders not be delivered. I wanted to love Zendrop but I would avoid at all cost.
Dear Shellie,
Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you’ve had, and we appreciate the opportunity to make things right. Allow me to share some details to help clarify the situation you encountered, as we truly value your feedback:
- Fulfillment Pricing: We looked into the specific item you were fulfilling (product https://app.zendrop.com/product/3026594). The total cost of $346.79 reflects both the product price and the required shipping fees. We recognize that these costs can sometimes catch you by surprise, so we always display the full breakdown on the product page before an item is added to your store. We would be happy to share screenshots with you directly to clarify these details.
- Canceled Orders: We want to look into why your orders were canceled right away. Please share the specific order numbers with us, and we'd be more than happy to check and investigate the root cause.
- Support Availability: We completely understand the preference for speaking with a live person when handling complex issues. Our standard support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. Outside of these hours, our AI assistant, Tessa, manages inquiries. When you request a human agent during off-hours, Tessa is designed to automatically queue your request as soon as you requested for human support so our team can connect with you as soon as our shift begins.
We truly value your business and are looking forward to your reply so we can resolve these issues and provide you with a much better experience moving forward.
–Darlene, Zendrop Customer Experience
I am amending my review due to the excellent customer service I received from Zendrop. Oftentimes it's not about the problem, it's about how the problem is handled that shows the integrity of a company. They worked with me to come up with real applicable solutions to my issues and were able to ease my concerns. As a new business owner, I cannot afford to have issues that may burn through my new customer base so solving my problems rather than just putting a band-aid on them is critical for my success. Some issues that they solved for were Out Of Stock Items and Notifications sent to me when this occurred, How to discern the best products for successful stock levels, and what to do about replacing those Out of Stock items when, and if, it occurs again. Zendrop was very professional and didn't give up until we got mutual resolution. I am very satisfied with the results and am looking forward to a better, more intuitive experience in the future. Well Done Zendrop and Thank You.
Hi Danielle,
Thank you for sharing your feedback with us. We are incredibly sorry for the frustration this fulfillment issue has caused you. We have reached out to you directly via email to explain exactly how this happened and to walk you through a dedicated resolution plan. We have put together a comprehensive solution to help safeguard your future orders and support your business moving forward.
Please check your inbox so we can map out the next steps together. We are fully committed to turning this experience around for you!
–Darlene, Zendrop Customer Experience
So far I've had a great experience in terms of order fulfilment and orders being processed. I would highly recommend Zendrop. I would however would prefer that when using the credit that's been accumulated on my account to be able to use a higher percentage of the credit as I can only use a small amount of it and have to pay at least 90% of the fulfilment myself. but apart from that everything is easy and smooth to navigate through. One extremely useful part of Zendrop is the Academy, full of tutorials and webinars weekly to help you grow your business amazing!!
Ten months in and still going strong, that's great to hear. Really glad the fulfillment side has been smooth and that the Academy webinars have been useful for growing the business. We hear you on the credit limits too, and we've passed that feedback along to the team.
- The Zendrop Team
