Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping and POD platform for its intuitive features such as advanced product research tools, inventory management, and automated order fulfillment. They value the customization options for branding and packaging, fast delivery times, real-time order updates, and optimized shipping routes. The customer support team is frequently praised for their prompt and helpful responses. The platform is recognized for its commitment to accessibility, transparency, and responsiveness to merchant feedback.

November 17, 2023

Beyond AWESOME Customer Service!!!!! I had a serious emergency issue...They jumped on it immediately and handled everything without any problems. If you want drop shipping with a company that cares about its customers, then Zendrop is the one to trust..Thanks again!!

United States
2 months using the app
November 6, 2023

I am so pleased with the excellent customer service I have received from Zendrop and Kelley S. Every email has been responded to, issues solved or questions answered in such a timely manner. I feel secure as to being able to answer all my customers questions in A+ time with her assistance. Thanks Kelley for always keeping me updated everystep of the way. Glad I chose Zendrop- Dropshipping for my store.
Kim W.

Kim’s Signature Beauty & Accessories
United States
About 1 month using the app
November 29, 2023

Just started up my store and Zendrop has been great. Support responds within 5-10 minutes and this is huge for e-commerce stores who are just starting out. Highly recommend!

Home Aesthetix
23 days using the app
October 30, 2023

When it comes to customer/ seller support Zendrop is the best. They answered all my questions to the best of their knowledge. If they don't know something they go out of their way to find the answer which is hugely appreciated. They are the best.

The Seesons
United States
6 months using the app
November 21, 2023

Yes, customer service is great. I guess that is where the higher costs come from. Now I'm a bit worried about trying out other less expensive apps thinking they might not have the service I need if I run into issues. If that's the case I would gladly pay more at Zendrop. However, the main tool I need to use has not been working lately hopefully they fix this soon. I was offered 3 months free because of this which would have been great but opted for a refund until the issue is fixed.

United States
25 days using the app
October 26, 2023

Great App, their support team is amazing. you cant sell online without this app. dont order directly from Aliexpress use Zendrop, faster shipping and great customer support

United States
3 months using the app
October 20, 2023

I have been using Zendrop the last 3 Months. It started well:
Easy to manage the orders and the chat replied quickly.
But it seems that ZENDROP HAVE ONE BIG ISSUE. The avaiblity of items is bad and I barely find an item which sells without having any alternative item needed or which is out of stock. I mean for 10 sales made 5 of them cant be fulfullied as it is and need to find a different variant (different size and/or color) which will take another 3-5 days to fulfill and makes it difficult to meet customers satisfaction.
Be aware that some items cant be fulfilled. The Zendrop system does not allow it. (For example baby footmuffs)
The quality of the items are not the best.
The branding feature I have tested with a sample order (but ordered normally to see what customer gets) and its not as communicated. The Thank you card ist poorly made and very cheap and letters are not sharp or well printed, so you are better off without branding. The items are packed in chinese bags and are from my point of view not quality checked as mentioned.
The good thing is that you will always have a contact person (trying) helping you out with your issues.

But all in all, if I cant scale my business because the items are running out of stock in few weeks or are not sourceable, it will be not my No1 fulfillment agent in the future anymore.
Currently, I cant reccomend using it yet if you are about to scale your business (except you are selling cheap stuff which all Dropshippers are trying to sell). I think there are cheaper fulfillment agencies with better sourcing ability and shipping times also product quality!

Hope I could help you out!

3 months using the app
Zendrop replied October 23, 2023

Thank you for sharing your feedback with us. On this we have reached out to you via email to understand this in detail and assist you with this.

Excited to get this to a resolution.

September 28, 2023

Kelley at Zendrop has assisted me in many inquiries i've had. Not only was she quick in responding my issues were resolved in a timely manner and she offered additional services I believe are going to really help my company grow! I really love working with Zendrop it makes being a drop shipper a lot less stressful!

Pinkify Co.
United States
2 months using the app
November 14, 2023

Zendrop is one of the best apps to use as a dropshipper. It's very user friendly and quickly syncs your products to your page, with excellent Copy and other necessary information already included with the products. They're also extremely helpful and supportive to all entrepreneurs doing business with them.

WOWAMF Construct
United States
10 days using the app
November 7, 2023

Today was my first official sale and it was with Zendrop. I am new to this ecom thing and I was having trouble on my end fulfilling the item, but the person on the chat JEMIMA was patient and walked me through the process. It is nice when you have a really human on the other end to see you through the process. Zendrop thank you for keeping thank HUMAN connection alive. It is truly appreciated!

Timeless Gestures
United States
19 days using the app