Reviews (10,423)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.

February 19, 2025

Great assistance by Khubaib. Tracked down the info and got back to me right away. Thanks so much!

Cove Collective™️
Canada
2 months using the app
Zendrop replied February 21, 2025

Thank you for your feedback! We're glad to hear that Khubaib provided quick and efficient assistance. We appreciate your support!

March 2, 2025

They are very quick if you have any questions or issues! The best fulfillment service I have ever used and I have tried many!!

Otter Comfort
Norway
8 months using the app
Zendrop replied March 4, 2025

Thank you for your wonderful feedback! We're thrilled to hear that you’ve had such a great experience. We’re always here to help!

December 10, 2024

I’m new to dropshipping and Zendrop is the only supplier I’m currently using for my shop. Jo from customer service was very helpful in resolving my queries regarding the first orders I received. She also sent through relevant reading material that will help me in the future, if I have similar order processing issues. Jo responded within 15 minutes after submitting my questions in the Zendrop chat ...

THÉLO
United Kingdom
3 months using the app
Zendrop replied December 20, 2024

Thank you for sharing your experience! We're thrilled to hear that Jo was so helpful in addressing your queries and providing valuable resources. It's great to know that ...

February 1, 2025

I've been using Zendrop for about four months. Customer service did a good job helping me though the process of adding products to my store. Now adding products to my store is a piece of cake. The problem I have is simple every day products you would want e-bike accessories, camping gear, (which I did find but not under camping), pickle ball products are no where to be found. I was going to ...

The Northeast Loft
United States
3 months using the app
Zendrop replied February 11, 2025

Thank you for sharing your experience! We’re glad to hear Zendrop’s customer service has been helpful in getting products added to your store. We understand your concerns ...

December 16, 2024

Agent Shiza was very helpful in providing me with tracking information about my customer order. Thanks for your quick response and guidance.

Teresa's Fashionista LLC
United States
Over 1 year using the app
Zendrop replied December 20, 2024

Thank you for your feedback! We're thrilled to hear that Shiza was able to assist you with tracking information and provide quick, helpful guidance. We appreciate your kind ...

February 23, 2025

It's been a few weeks since I used Zendrop and I'm very happy with the quality of support I've received. They are all very kind and detailed when answering my questions, which helped me a lot. As an online entrepreneur, you constantly encounter unexpected challenges and technical blocks. And having great CS team like Zendrop provides, is very important.

Brush Tornado
Canada
22 days using the app
Zendrop replied February 24, 2025

Thank you for sharing your experience! We're so happy to hear that our support team has been helpful and detailed in assisting you. We know how important reliable support is ...

January 18, 2025

Ivan was incredibly nice and helpful! He went out of his way to assist me, addressing my concerns with patience and clarity. His friendly attitude made the entire experience enjoyable. I truly appreciate his support and would highly recommend him to anyone needing assistance.

Cantavo
Netherlands
3 months using the app
Zendrop replied January 24, 2025

Thank you for sharing your experience! We're so glad to hear that Ivan was able to assist you with patience and clarity, and that his friendly attitude made the experience ...

January 14, 2025

the service is really good there is someone there for you at any time i recommend

straption
Canada
10 months using the app
Zendrop replied January 17, 2025

Thank you for your great feedback! We're so happy to hear that you've had a positive experience with our service and that our team is always there for you. We truly ...

January 12, 2025

My experience so far is great! Had a couple of questions so I contacted Support, and within 5 minutes I got contacted by Chris who had helped me amazingly with all my questions and concerns. I have learned new things and I am ready to continue my journey with Zendrop.

5 stars!

Pulse Riot Streetwear
Netherlands
21 days using the app
Zendrop replied January 14, 2025

Thank you so much for your 5-star review! We're thrilled to hear that Chris was able to assist you quickly and effectively, and that you've learned new things to continue ...

December 11, 2024

I have used the support team several times and every time they have been very helpful and solved the problem every time. Great job Support Team!

Everyday Goods and Gadgets
United States
10 months using the app
Zendrop replied December 13, 2024

Thank you for your kind words! We’re thrilled to hear that our support team has been consistently helpful and effective. We’ll continue working hard to provide excellent ...