Reviews (10,430)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly interface and smooth Shopify integration, which streamlines product and order management. They praise the automated fulfillment process for boosting efficiency and the selection of quality products with fast shipping options, enhancing customer satisfaction. Custom branding options improve the unboxing experience, and the responsive 24/7 customer support and educational resources are valuable for business growth.

November 30, 2024

I recently started using Zendrop, and so far, I’ve been impressed with how easily customer service addresses any issues. It gives me a great sense of security knowing support is just a click away. I also love their branding section—it’s fantastic! When I received my first order, there were a few missing items, but Ivan resolved the issue quickly. Overall, I’m extremely satisfied and highly ...

The Gadgets Clout
United States
About 1 month using the app
December 5, 2024

I had the absolute best experience with this assistant! Not only were they incredibly knowledgeable and helpful, but they also showed so much patience and spent a lot of time making sure my problem was completely solved. It truly felt like they cared about helping me and went above and beyond to find the perfect solution. I couldn't have asked for better support—thank you so much!

fureveryours
Sweden
3 months using the app
Zendrop replied December 20, 2024

Thank you for sharing your wonderful experience! We're so glad to hear that the assistant was not only knowledgeable and helpful but also patient and dedicated to finding the ...

March 5, 2025

I'm pleased with my first experience chatting with Zendrop, Faye. My subscription and account issue was understood and dealt with quickly and sufficiently. Many thanks.

Sayby’s Sanctuary
United Kingdom
3 months using the app
Zendrop replied March 7, 2025

Thank you for sharing your experience! 😊 We're glad Faye could assist you quickly and efficiently. We're always here to help!

February 17, 2025

The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.

Venus Trendy Fashion Online
Australia
Over 1 year using the app
Zendrop replied February 21, 2025

We understand your frustration and sincerely apologize for the delays. Your feedback is important to us, and we’ll make sure to share it with our team. We’ll also follow up ...

March 5, 2025

My experience with zendrop is amazing, They have winning products and their chat support are really amazing .

Highly Recommended!

Elvallo
United States
3 months using the app
Zendrop replied March 7, 2025

Thank you for your awesome feedback! 😊 We're so glad you're enjoying Zendrop and our chat support. Wishing you great success with your store!

February 6, 2025

Great customer support, good service and makes fulfillment super easy.

Revulve
United States
9 months using the app
Zendrop replied February 11, 2025

Thank you for the great feedback! We're glad to hear that Zendrop's customer support and service have made your fulfillment process easier. We appreciate your support!

December 11, 2024

Shiza helped me so much in being able to show my newly imported products into my store that no one could see before from before! Thank you Shiza!

Chic Glamorous
United States
2 months using the app
Zendrop replied December 13, 2024

Thank you for the great feedback! We're so glad Shiza could help you get your products visible in your store. We really appreciate you sharing your experience!

February 4, 2025

Harvey from customer support has been very helpful today in helping to solve an issue that has been frustrating me for weeks now. I was running around in circles before with other suggestions and agents but Harvey came to the rescue. Besides that, so far Zendrop has been user friendly.

Amaruchi
Belgium
3 months using the app
Zendrop replied February 11, 2025

It’s awesome to hear that Harvey was able to step in and help resolve your issue! It sounds like Zendrop has been working well for you overall. If anything else comes up, you ...

January 29, 2025

I love the customer support that I received when I inconterred problems and when I requested to deactivate a duplicate account. Nyka was excellent and I appreciate the live chat which make it easy to resolve problems expediantly.

Seegars Gifts
United States
2 months using the app
Zendrop replied February 11, 2025

Thank you for sharing your experience! We're so glad Nyka was able to help you resolve the issue quickly and efficiently. It's great to hear that the live chat made things ...

February 4, 2025

App is great so far, I did have an issue with the Subscription with Zendrop and Shopify not linking so I got charged twice.
Khubaib from Zendrop helped inform me what the issue was and everything is good now.

Kronics Collectibles
United States
About 1 month using the app
Zendrop replied February 11, 2025

I'm glad to hear Khubaib was able to help resolve the issue! It's great that everything is sorted now. If you have any other questions or need further assistance, don’t ...