Reviews (1,429)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its user-friendly interface that simplifies product sourcing and order fulfillment. Its automated system is noted for efficient processing and shipping, particularly in the U.S. The extensive product catalog and fast shipping options are highlights, along with responsive customer support and branded packaging options. The ability to use a single subscription across multiple accounts is beneficial for managing several stores.
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I’m really impressed with Zendrop’s outstanding service and super fast responses. Their support team is always ready to help and resolve any issues quickly and efficiently. It makes managing my dropshipping business so much easier and stress-free. Keep up the great work!
I had an issue with my account credits and reached out to Zendrop support. Liezel was incredibly helpful, professional, and patient throughout the entire process. She made sure everything was clearly explained and followed up until the issue was fully resolved. Great customer service experience. Thank you, Liezel and Zendrop!
My experience with the Zendrop-Dropshipping & POD was great. The assistance Nyka was very helpful and attended to my query quite quickly. Nyka also sent me a follow-up email to check that everything was going well and offered further assistance if required which I think was very important.
The team are always very helpful with my enquiries. There are many great products listed. Cheaper postage with the plans is great also.
My one thought is that it would be great if I could change the currency displayed. Everything is in USD, and I sell from Australia, so I need to convert the cost all the time.
great and fast support, with incredible nice guy who knows everything it was a pleasure and in 10 minutes we solved all of my problems. Excellent thank you
Every product I ordered through ZenDrop is mediocre at best and often the description is a lie. I ordered a "premium leather jacket" which turned out to be vinyl, a "cashmere sweater" that doesn't feel like cashmere at all and nearly ordered "premium leather oxfords" that were vinyl uppers.
When I asked for a refund they refused. Don't use this company
We’re truly sorry to hear about your experience and understand your disappointment regarding the product quality and refund concerns. Thank you for sharing this with us — we’ll be reaching out to you shortly to look into the matter and see how we can make it right.
I would sincerely thank the support team for answering my questions in details, especially Ms. Nina for here unmatched openness to answer each of my concern, leading to optimum in having a successful and enjoyable business journey. I would undoubtedly continue using Zendrop as I consider myself at the hand of the right support team. :)
I’ve had a fantastic experience with Zendrop, not only because of their great platform but also due to their extraordinary support team. Every time I’ve had a question or needed assistance, their team has been incredibly friendly, professional, and quick to help. They go above and beyond to ensure clarity and provide detailed, helpful responses.
It’s rare to find such a high level of customer service, and I truly appreciate the effort they put into making everything smooth for their users. Highly recommend Zendrop to anyone looking for a reliable and well-supported dropshipping solution!
Wow—thank you so much for the amazing feedback! We're beyond grateful for your kind words and thrilled to hear you've had such a fantastic experience with Zendrop and our support team. Knowing that we’ve made things smoother and more enjoyable for you truly means the world to us. Thanks again for the recommendation!
Still learning about dropshipping and so far, so good with help from the Zendrop Customer Service. I am using different dropshipping portals and Zendrop is the best of far in comparison to the other portals. My only concern is that I hope Zendrop's product selection process could be better, but again I am having a pleasurable experience with this dropshipping portal.
Thank you so much for the thoughtful feedback! We're glad to hear you're enjoying your experience so far and that our customer service has been helpful on your dropshipping journey. We also appreciate your input on the product selection process—it's feedback like this that helps us improve. We're here for you every step of the way!
Scammers! DO NOT USE! I installed the app with the promise of 7 days FREE Trial, but as soon as i linked my first product they charged me and refused to refund! I only found out when i saw the bill from Shopify that says:
Zendrop - Dropshipping & POD (Uninstalled) $29.00
Then i contacted them, but they REFUSE to refund on the ground that "5 days period for refund request expired".
How can i not miss the 5 days period if i never expected to be charged in the first place!!!
I'm going to report that scam crocks to Shopify
We're really sorry to hear about your experience — we understand how upsetting and frustrating this must be. That’s absolutely not how we want anyone to feel after using our platform. We take concerns like this seriously and will reach out to you immediately to review what happened and do our best to make things right. Thank you for bringing this to our attention.