Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 17% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
May 22, 2023

I was originally very frustrated because my packages weren’t being delivered and I could not get ahold of anyone fast, but the moment I was able to contact Kelley she helped me through all my problems quickly and effectively. Great customer service and super patient with me! Thank you Kelley!

Time spent using app: About 2 months
May 21, 2023

Kelley S was extremely responsive and helpful. Customer service is extremely important with my business so I'm thankful she handled my concerns.

Pacific Blue Industries
United States
Time spent using app: 7 months
May 19, 2023

Hopefully you read the lower star reviews before reading the paid 5 start reviews. The product provided are few and far between with the majority being low quality. The US provided products are even worse. Its seems the company is only interested in working with individuals that already have a high volume drop shipping company. Take note, when signing up, the promotion for "this is the only time you will see this" promotion is predatory and a low moral advertising tactic. The per-set-up shopify store is a mess, disorganized, and takes a lot of work to straighten out. They will also insert really weird contradicting promotions on your store I.e.. "Free shipping" then on the checkout there will be a counter for your customers that reads "$160 more for free shipping" thats a bait and switch. All the learning curriculum is out dated. all the pod casts are over 2 yr old. Marketing has changed since then. Their return policy is no standard at 5 days once you press checkout say goodbye to that money. This is sad, Its a great concept, just the execution seems lack-luster. Accountability and a full refund would have been a great way to redeem yourself Zendrop.

United States
Time spent using app: 15 days
Zendrop replied May 22, 2023

Hi there! Thank you very much for the honest and transparent review. Zendrop's COO of Zendrop reached out to you over the weekend to touch on all of your points here and issued a full refund for the bad experience you've had overall. We're constantly working on improving the platform, and your feedback will help us do exactly that.

May 19, 2023

Kelley S was very helpful and very kind, she resolved my issues very quickly and the response was very quick

Time spent using app: 29 days
May 16, 2023

Kelly S - excellent customer service. If product is damaged they make refund without much questions asked. I only use Zendrop for my stores.

Time spent using app: 5 months
May 16, 2023

Excellent customer service, they even gave me 30 days free trial of their plus plan, which helps a lot!

Time spent using app: 4 months
May 16, 2023

Kelly S. Was very helpful. I send an email during the weekend and she reached out to me early on Monday morning. My issue was resolved in a matter of seconds.

Chez Sarah
United States
Time spent using app: About 2 months
May 14, 2023

im new here , i love zendrop and i hope my store goes fine to be able to subscribe to zendrop pro , thank you

Time spent using app: About 17 hours
May 12, 2023

Order took some time to process but with the incredible fast response from support team, it shipped.

Time spent using app: 14 days
May 12, 2023

Austin Z. was INCREDIBLY helpful! He quickly answered my initial question and then assisted me with a follow up question. He also made sure my product got shipped out quickly. 5 stars!

Tallywags | Trusted and Loved by Pet Parents
United States
Time spent using app: 5 months