Reviews (344)
Bitespeed Review: Extremely Disappointing Experience. I should have searched on Google "Bitespeed reviews" "Bitespeed complaints"
We had a very poor experience working with Bitespeed and would strongly advise others to be cautious.
At the time of onboarding, Bitespeed agreed to a platform fee of ₹13,000 per month. However, they signed us up with an automatic e-mandate without clearly explaining the deductions. From the beginning, execution was a problem. They committed to enabling a basic auto-reply chatbot within a day or two, but even after struggling with them for over two months, they failed to deliver this very basic setup.
Due to their inability to complete the agreed work, we decided not to continue. Despite this, they deducted ₹26,000 for October and another ₹20,000 for November, which is far higher than the communicated amount. Ironically, even after deducting this money, their team kept reaching out to us claiming there were unpaid dues.
When we escalated the issue, we were told that the previous dues were “waived off” and that if we gave them another chance, they would complete the pending work. We agreed in good faith, only to later realize that the funds had already been deducted through the e-mandate. There was no actual waiver.
We repeatedly followed up with Prachi, Vidya, and Manav, but received no real support. Calls were not answered, responses were delayed or absent, and excuses like unavailability or sickness were common. Their consistent stance has been that no wrong deduction was made, which is simply not true based on the agreed terms and actual deductions.
In total, ₹46,000 was deducted over two months instead of the ₹26,000 that was discussed and later agreed to be waived due to their non-performance. Even after nearly four months, the chatbot is still not active, deadlines were missed repeatedly, and we are still struggling for a refund.
This experience shows poor communication, missed commitments, lack of accountability, and unethical billing practices. We regret choosing Bitespeed and would not recommend them based on our experience.