B: WhatsApp Chat, Abandon Cart

Great product. Extremely poor support.

Deadlines are never met — everything is delayed with no clear communication. The account manager keeps changing, so there’s zero continuity or ownership. No one takes responsibility, no one proactively guides you, and getting a response itself feels like a task.

The product may be good , but if you can’t use it properly because there’s no support, guidance, or accountability, it becomes useless. After repeated follow-ups and escalating to multiple people, nothing changes.

We stopped using Bitespeed within just 15 days due to terrible service and complete lack of communication.

We opted for a higher-tier plan that included a dedicated account manager, but despite multiple follow-ups over more than 10 days, no account manager was ever assigned. This was clearly communicated to their team, and even our POC was aware of the issue.

After informing them multiple times that we had stopped using the product, we are still receiving invoices every month. On top of that, different people from their team keep calling, and every time we have to explain the same story again—yet no action is taken.

There is no ownership, no coordination between teams, and no respect for customers’ time or money. This has been one of the worst SaaS experiences we’ve had.

Would strongly advise businesses to think twice before opting for Bitespeed, especially their higher plans.

Working with Bitespeed has been an absolute delight! Their platform is super intuitive, efficient, and has truly helped us elevate our WhatsApp marketing game.

A special shoutout to Kaushambhi Babbar for her constant support and proactive communication, she’s been exceptional throughout! From onboarding to optimization, she ensured everything ran seamlessly and went above and beyond to help us get the best results.

Highly recommend Bitespeed to any brand looking to build meaningful customer connections through WhatsApp.

Bitespeed has been a great addition to our marketing stack. The platform is extremely easy to use, with a clean and intuitive interface, exactly what you need when things are moving fast.

We were especially impressed by their newly introduced AI calling feature. As early adopters, we’ve already seen strong conversion results.

Further Support/ Onboarding team deserves a special mention, quick, responsive, and genuinely invested in helping you set things up the right way. A special shoutout to Kaushambhi, who has been an incredible onboarding manager and made the entire process seamless.

Overall, we’re very happy with Bitespeed and would highly recommend it to fast-growing brands.

Their support is fantastic. I love the platform and so far have seen good results upon using them. THe team goes above and beyond with the training. A big shout out to Ayush for being so attentive and patient with all queries!

Really happy with BiteSpeed so far! The app is smooth, easy to use, and integrates perfectly with Shopify. Their support team is quick and helpful, and we’ve seen great results with WhatsApp campaigns and abandoned cart recovery. Highly recommend!

We’ve had a great experience working with Bitespeed. Their platform is intuitive and easy to integrate, making it simple to manage customer interactions and boost engagement. The automation tools and WhatsApp marketing features have significantly improved our communication flow and helped increase conversions.

The support team is also highly responsive and proactive—they ensure any issues are resolved quickly and guide you through setup and optimization. Overall, Bitespeed has been a reliable partner for enhancing our marketing and customer experience.

Highly recommended for businesses looking to streamline their WhatsApp marketing and customer engagement strategies.

Bitespeed has been a wonderful addition to our store. The dashboard is clean, easy to understand, and makes daily tasks simple.
The team is quick, responsive, and genuinely supportive. Managing our WhatsApp and email marketing has become smooth and hassle-free with their tools.

Highly recommend Bitespeed to any brand looking to elevate their customer communication on WhatsApp — it truly makes staying connected easier and more impactful.

TL;DR: Use any other tool that doesn't require manual intervention and has open documentation.

UPDATE: From timely communication to radio silence and constant follow-ups. The team has turned into an absolute nightmare. Empty promises of providing documentation, to timely resolutions, no resolution of open issues, no userfriendly documentation/support to allow clients to DIY our own automations and flows. Bitespeed has turned into a bad decision almost immediately after the below review was left. 5 stars turned to 2 star.

The team has been an absolute delight to work with. From helping setup the account, to finding ways to work with our custom applications and requirements to get the best out of the platform.

Support is personal and professional with the Ayush, Manav, Aditya Ashutosh and the rest of the team finding ways to mitigate any breaks with the custom requirements and proactively suggesting fixes and automation scenarios that go beyond the standard platform support expectation.

If you're evaluating multiple platforms, start with them and you'll likely end with them as well.

My onboarding experience with BiteSpeed has been exceptional. The platform is intuitive, well-structured, and clearly built with a deep understanding of what brands actually need. A huge shoutout to Rohan, my POC, who made the entire process seamless. His clarity, responsiveness, and ability to break things down made the onboarding not just smooth but genuinely enjoyable. It’s rare to come across someone who combines product expertise with such a high level of ownership.
Looking forward to scaling even more with BiteSpeed!