Reviews (573)
Beware, Beware, Beware!
This morning, I added $550 to my ShipStation balance to purchase shipping labels for our orders. Shortly after, the company triple-charged our account, taking an additional $1,100.
I reached out to their support team and provided proof of the unauthorized charges — each transaction clearly lists ShipStation in the description. Now, Shopify is investigating them for these unauthorized withdrawals.
After further review, I discovered that other businesses have also been affected by ShipStation overcharging their accounts.
Thank you for reaching out and bringing this to our attention! Our team has reached out to you in your open ticket to provide some clarity regarding those pending charges. If you could please get back with us, we'd be more than happy to dig into this further!