Reviews (1,971)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
All reviews
October 15, 2025

Shogun's customer service is second-to-none. I sent a request to get help with getting access to my account and got a response from James in (literally) five minutes. The app itself is amazing in allowing me to customize my shop theme however I'd like, but I really judge a product on how it handles error resolution and Shogun is exactly what you hope for when you've got a problem. They're responsive, have the answers to fix your problem, and get you back up and running with your day in minutes. I was incredibly impressed. Love Shogun!

Asher + Rye
United States
Over 5 years using the app
Shogun Labs, Inc. replied November 6, 2025

Wow — thank you so much for this amazing feedback!

We’re thrilled to hear James was able to jump in so quickly and get you back up and running. It means a lot that you value both the product and the support experience — that’s exactly what we strive for!

We’re so grateful to have you with us and appreciate your kind words about Shogun!

Sweetan | Client Services
Shogun