Reviews (3,289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its intuitive drag-and-drop interface that simplifies the creation of responsive web pages without needing extensive coding skills. The app is noted for its excellent customer support, including personalized video tutorials and real-time chat, enhancing the user experience. It also offers educational resources, interactive webinars, and a supportive community, making it easier for merchants to learn and solve issues. The seamless integration with Shopify and its cost-effectiveness make it especially appealing to small businesses managing websites in-house.
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I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.
Hey there, Thanks for writing this review and sharing your feedback with us.
Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.
I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?
Thanks.
Sweetan | Client Services
Shogun
Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.
Hey there, thanks for leaving us a review.
We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.
Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?
Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.
Thanks for trying Shogun.
Sweetan | Client Services
Shogun
The landing page building works good. My issue is with the support and lack of transparency in fixing glitches and issues with the landing pages.
I reported a glitch in Jan 2024 (the team at shogun confirmed) which was affecting the conversion rate of my landing pages (variant buttons hover / focus / active style).
The support team kept saying "it is on the roadmap to fix" but now in July 2024, they just ignore my requests for updates.
It's disappointing that a good product is being shaded by a lack of transparency and communication.
Hi there, Thanks for leaving us a review and sharing your feedback.
I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally.
We apologize for the trouble.
Sweetan | Client Services
Shogun
It's a great app but so so many issues. A bit over it to be honest.
Hey there, Thanks for leaving us a review and sharing your feedback.
Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing?
That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you.
You can reach out to our support team at support@getshogun.com.
We'll look forward to hearing from you soon.
Sweetan | Client Services
Shogun
I have been using Shogun for years and it's a great platform to create great pages - even if you don't have a lot of website design experience. Their customer service is very quick and helpful. Nothing but good things to say about their platform...
Hi there, Thank you so much for taking the time and leaving us a review.
We greatly appreciate the feedback and are happy to hear about your positive experience.
We'll look forward to assisting you again in the future.
Sweetan | Client Services
Shogun
Leah saved my day. I published a new theme and suddenly all our product pages layout got screwed. Leah was proactive in coming up with options to fix and helped me figure out even if it take more time and I asked her lot of questions.
I can see that she wants to go find the right solution for me instead of just throwing in the first solution. Really appreciate her help today. This type of support is what is needed in other apps
Hi there, Raj. Thank you so much for leaving us this review.
I am super glad to hear that you had such a great experience with Leah and that she was able to help with the fix. She is indeed amazing and I am happy to share the kind words with her and our entire support team. 😊
We are always here to help and answer the questions and we'll look forward to assisting you again in the future.
Thanks for your love and support. ❤️
Sweetan | Client Services
Shogun A/B Testing & CRO
Shogun has been the best solution I've found to adding new pages to my site without having to find a developer every time (my original Shopify dev ghosted me after 5 years). Whenever I've run into issues (mainly where I couldn't figure out how to do something), their customer service team is very helpful and quick to respond.
Thank you so much for leaving us a review, Danae.
I am super glad to hear that Shogun has been the best solution for your requirements without having to work with a developer. Our team is always happy and available to assist should you bump into any issues or have any questions and I'll be sure to share the feedback with the entire team. 😊
Please let us know if there is anything else we can assist you with. Thanks for your continued support. 🌟
Sweetan | Client Services
Shogun - Page Builder + SEO
James from Support was quick to remedy a situation where one of my pages had an error on a live page. Great customer service
Hi there, Chris. Thank you for taking the time and leaving us a review.
I am happy to hear that James was able to help resolve an issue quickly. I will be sure to share the feedback with him and our entire support team.
We are here to assist you should you bump into any issues or have any further questions. Thanks for your support. :)
Sweetan | Client Services
Shogun
Great tool for a company that does not have developers. Especially great support when something goes wrong. Their rep Alex Harper saved a couple projects that were coming down to the wire and helped me make a deadline.
Hi there, Mike. Thanks for leaving us this review.
We are super glad to hear that Shogun has been helpful for your requirements. We designed the app to ensure you can get started and create awesome pages and designs without coding knowledge, but can also utilize custom code.
I will be happy to share the kind words with Alex and we'll look forward to assisting you again. Thanks for your support. 😊
Sweetan | Client Services
Shogun
Easy to use for someone that doesn't know how to build a website. Helpful when I had an issue with my website.
Hi there! Thank you so much for leaving us a review.
We are super glad to hear that you are finding Shogun to be easy to use and helpful. Thanks for sharing the feedback.
Our team is always available to assist should you bump into any issues. We'll look forward to assisting you again. 😊
Sweetan | Client Services
Shogun Page Builder