Reviews (3,226)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer support, noting the quick and personalized assistance, including video explanations. It features a user-friendly interface with drag-and-drop functionality, allowing easy creation of visually appealing pages without coding skills. The app integrates seamlessly with Shopify, supports responsive design, and offers educational resources like tutorials and webinars. Continuous updates help keep merchant sites modern and efficient.

November 6, 2024

Very good customer support. Overall good app.

DrillX
Canada
14 days using the app
Shogun Labs, Inc. replied November 11, 2024

Hey there, May. We appreciate the feedback and are glad to hear that your experience with Shogun and our support has been a good one.

Please do let us know if there is anything else we can assist you with. 😊

Sweetan | Client Services
Shogun

September 4, 2024

I don't understand their pricing and how the price continues to increase for the Build plan - the app is kind of clunky too.

Jewett Cameron Company
United States
Over 1 year using the app
Shogun Labs, Inc. replied September 6, 2024

Hey there, Thanks for writing this review and sharing your feedback with us.

Can you elaborate a bit more on what is not clear with our pricing? The Build plan active on your account is the old Build plan that comes with extra pages. If you don't wish to stay on this old Build plan and if you would like to activate the new Build plan you are free to uninstall the app and reinstall it again. When you reinstall you should be prompted to select the new Build plan on the pick a plan page.

I see you were in a conversation with my colleague, however, could you also share more details about how the app is being clunky for you?

Thanks.

Sweetan | Client Services
Shogun

November 13, 2024

servicio al cliente super rápido!

Lonbali
Spain
Over 1 year using the app
May 10, 2024

I have been using Shogun for years and it's a great platform to create great pages - even if you don't have a lot of website design experience. Their customer service is very quick and helpful. Nothing but good things to say about their platform...

Humps Optics
United States
Over 4 years using the app
Shogun Labs, Inc. replied July 19, 2024

Hi there, Thank you so much for taking the time and leaving us a review.

We greatly appreciate the feedback and are happy to hear about your positive experience.

We'll look forward to assisting you again in the future.

Sweetan | Client Services
Shogun

February 20, 2024

James from Support was quick to remedy a situation where one of my pages had an error on a live page. Great customer service

J&K Cabinetry
United States
Over 5 years using the app
Shogun Labs, Inc. replied February 23, 2024

Hi there, Chris. Thank you for taking the time and leaving us a review.

I am happy to hear that James was able to help resolve an issue quickly. I will be sure to share the feedback with him and our entire support team.

We are here to assist you should you bump into any issues or have any further questions. Thanks for your support. :)

Sweetan | Client Services
Shogun

February 19, 2024

We have had an excellent experience using Shogun. The landing page builder is easy to use and allows for way more customizations. But, the best part of Shogun is the support. They are always super helpful and go out of their way to give resources and support. We have worked with Sweetan on their team and he has been amazing to work with. He clearly knows the product well and has offered us a variety of helpful solutions.

VAMPONS Wholesale
United States
5 months using the app
Shogun Labs, Inc. replied February 23, 2024

Hey there, Liv. We are excited to read your feedback. Thanks for taking the time and write this review.

It has always been great to communicate with you and I feel glad to be able to help. We strive to ensure you have nothing but exceptional experience with Shogun and our support. Thank you so much for sharing this honest feedback.

We appreciate your love and support. 😊

Sweetan | Client Services
Shogun

February 22, 2024

For someone like me, who knows what they want but knows almost no programming- it really is the BEST!

Little Giant Ladder Systems
United States
Almost 4 years using the app
Shogun Labs, Inc. replied February 28, 2024

Thanks for leaving us a review and sharing the feedback, James.

We designed Shogun to be easy-to-use without having to code and we are super glad to hear that you are having a great experience with Shogun.

We'll be here to assist you if you bump into any issues or have any further questions.

Thank you so much for your support. 😊

Sweetan | Client Services
Shogun

July 17, 2024

Used this on Bigcommerce for years then moved to shopify. Better and less expensive alternatives like Gempages out there. Also, this will install a ton of code in your theme that you will have to remove manually if you uninstall it. Shogun did not respond to our numerous emails for help to remove this code. We eventually got rid of it all but beware if you decide not to keep using this.

HoopsKing
United States
3 months using the app
Shogun Labs, Inc. replied July 19, 2024

Hey there, thanks for leaving us a review.

We are sorry to hear that your experience with Shogun wasn't a positive one. I do want to mention that Shogun is a solution provider with solutions such as A/B testing, Targeted Experiences, SEO, and AI. We aren't just a page builder. However, we are happy to hear you have found an alternative.

Also, every app adds code to the theme, that's how apps work. Our app installs minimal code to ensure your pages work, even when you uninstall the app. Our team responds to each and every email we receive, however, if you didn't receive a reply, could you share more details with our team at support@getshogun.com?

Our team will also be happy to provide you with resources on how to easily remove the Shogun code from the theme.

Thanks for trying Shogun.

Sweetan | Client Services
Shogun

July 9, 2024

The landing page building works good. My issue is with the support and lack of transparency in fixing glitches and issues with the landing pages.

I reported a glitch in Jan 2024 (the team at shogun confirmed) which was affecting the conversion rate of my landing pages (variant buttons hover / focus / active style).

The support team kept saying "it is on the roadmap to fix" but now in July 2024, they just ignore my requests for updates.

It's disappointing that a good product is being shaded by a lack of transparency and communication.

Bluebird Provisions
Canada
Over 3 years using the app
Shogun Labs, Inc. replied July 19, 2024

Hi there, Thanks for leaving us a review and sharing your feedback.

I am sorry to hear that you did not have a good experience with our team. We always strive to offer our best services and I am happy to check on this feedback further, internally.

We apologize for the trouble.

Sweetan | Client Services
Shogun

August 7, 2024

It's a great app but so so many issues. A bit over it to be honest.

Rainbow Sounds
Australia
About 3 years using the app
Shogun Labs, Inc. replied August 8, 2024

Hey there, Thanks for leaving us a review and sharing your feedback.

Sorry to hear that you are facing issues. I was trying to locate a recent support conversation under all the email addresses we have for your account and I wasn't able to locate a conversation. Could you please help us with more context about the kind of issues you are facing?

That should help us to analyze this better and assist you further. Our support team is more than happy to address the issues for you.

You can reach out to our support team at support@getshogun.com.

We'll look forward to hearing from you soon.

Sweetan | Client Services
Shogun