Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and excellent customer service. Its drag-and-drop feature allows easy creation and customization of various pages, eliminating the need for coding skills or a web design company. Merchants value its ability to create sections, sync pages across multiple stores, support multilingual shops, and integrate with other apps. It's praised for enhancing website design and brand presence. The customer support team is commended for their proactive assistance, including detailed guides and video demonstrations.

October 23, 2023

Customer service was great and they responded quickly too. I had a question about the image sizes for my landing page and James not only explained in detail what my issue was and how to correct it, he also made a video showing me all of the steps that I needed in order for the images to show correctly on mobile and desktop. Customer service is a lost art. I'm glad that's not the case for this company. Thanks again for your help!

Sports Nutrition By Max Muscle
United States
12 months using the app
Shogun Labs, Inc. replied October 30, 2023

Thank you so much for taking the time and leaving us a review and sharing your feedback, Michael.

James is indeed awesome and I am so glad to hear that he could help resolve the issue while also recording a video with the steps. We pride ourselves when it comes to offering exceptional support and we will look forward to assisting you again in the future. 😊

Thank you for your love and support. 🫶

Sweetan | Client Services
Shogun Page Builder

October 26, 2023

Super super super!
Great service. Quick and very clear help in case of problems.
Thank you from Kalevala Jewelry from Finland.
With best regards Eija

Kalevalashop
Finland
About 3 years using the app
Shogun Labs, Inc. replied October 30, 2023

Hi there, Eija! Thanks for taking the time and leaving us a review.

We are glad to hear that you are having such a wonderful experience with Shogun and our support team. Thanks for your support.

We'll be here to assist you again should you bump into any issues or have any further questions. 😊

Sweetan | Client Services
Shogun Page Builder

November 28, 2023

Great product and even better customer support

HappyTails
United States
About 2 months using the app
Shogun Labs, Inc. replied November 30, 2023

Thank you so much for leaving us a review, Matthew.

We are super glad to hear that your experience with Shogun and our support team has been exceptional. Thanks for sharing your feedback.

We'll look forward to assisting you again in the future. 😊

Sweetan | Client Services
Shogun Page Builder

November 16, 2023

Love the ease of use of Shogun and the support is top notch

NRS
United States
12 months using the app
Shogun Labs, Inc. replied November 20, 2023

Hi there, Morgan. Thanks for taking the time to share your feedback. We are super glad to hear that you are enjoying the ease of use Shogun offers and that our support team was able to help you.

We are here to answer any further questions you may have and we'll look forward to assisting you again.

Thanks for your continued support. 😊

Sweetan | Client Services
Shogun Page Builder

October 4, 2023

Love Shogun! It has really meant we can up our game in terms of page design, without using an agency. I recently had a formatting issue, reached out to the Shogun team via live chat, and the service was brilliant. Super quick to connect, friendly and all sorted in 5 mins. Very pleased and happy to recommend it.

ARK Skincare
United Kingdom
About 2 years using the app
Shogun Labs, Inc. replied October 6, 2023

Hi there, Katie! Thank you so much for leaving us a review.

We are super glad to hear that you love Shogun and that it has allowed you to up the game when it comes to designing the pages. It means a lot to us. 😊

Our support team is always here to assist you and we try our best to ensure we provide timely resolutions. We appreciate the love and support and we also thank you for your honest recommendation.

Please let us know if we can help you with anything else. 🫶

Sweetan | Client Services
Shogun Page Builder

November 3, 2023

Really good customer support and easy to use app. Lots of customisable options and on hand help if something goes wrong!

Modish Furnishing
United Kingdom
About 2 months using the app
Shogun Labs, Inc. replied November 6, 2023

Hi there, Bryony! Thank you for taking the time and leaving us a review.

We appreciate the honest feedback and are glad to hear that your experience with Shogun and the support team has been such a positive one.

We will be here to assist you again should you have any further questions for us. 😊

Sweetan | Client Services
Shogun Page Builder

October 17, 2023

So far I love the shogun page builder! I can customize so much more easily than with Shopify. I've built some really beautiful pages.

My FAVORITE part though is the support. I was having issues adding a custom font for several days, and the shogun team chatted with me and walked me through everything until we were finally able to get it to work. That made all the difference!

UplinkRobotics
United States
12 days using the app
Shogun Labs, Inc. replied October 30, 2023

Thanks for leaving us a review, Reese!

We are happy to hear about your experience with Shogun and our support team. And, it makes us happy that you are able to customize and create beautiful-looking pages without much stress.

I am glad that our support team was able to help resolve the issue with the custom font. Our team looks forward to assisting you again in the future. 😊

Sweetan | Client Services
Shogun Page Builder

October 13, 2023

Incredibly flexible. Amazingly easy-to-use. Above and beyond customer service and technical support. Major shoutout to Rhys and Alex on the tech team who not only helped solved an issue I had, but creatively managed to find an easy solve. A great product, with even greater people behind it to support!

Herb'N Eden
United States
About 1 year using the app
Shogun Labs, Inc. replied October 15, 2023

Hey there, Justin. Thank you so much for leaving us a review and sharing your feedback.

We are super glad to hear that you are finding Shogun to be easy to use and flexible. Our support team always ensures to go above and beyond and I am happy that Rhys and Alex were able to solve the issue for you. I'll be sure to share the kind words with them and our entire support team.

Please let us know if there is anything else we can assist you with. 😊

Sweetan | Client Services
Shogun Page Builder

September 4, 2023

I found out that I had a major issue with my site over the weekend (the links behind all of the images inside my Shogun pages were not working). So I reached out to Shogun via chat on a holiday Monday (Labor Day). They were quick to respond and said that they found no issue with their app on my site.

A normal conversation with a normal app team would have ended here. But, Rhys at Shogun ACTUALLY cared about me and my Shopify store and making sure that my site was working. He dug in a little further and found another app that I had recently installed that was actually causing the issue.

STILL not finished, he actually took screenshots of that other app's code and sent it to me to send to the other app developer to tell them exactly what to change to fix the issue.

AND THEN he said that if the app developer if the app that actually caused the issue would not agree to text fixes or make any changes, that the Shogun development team would take over and do testing to make sure that all apps were working together.

Holy cow! I cannot get over the customer service! Seriously legendary.

Sew What Box
United States
Over 2 years using the app
Shogun Labs, Inc. replied September 6, 2023

Hi there, Taylar! Thank you so much for taking the time and sharing your experience in the form of this review. We greatly appreciate the kind words and are glad to hear that your experience with Shogun and the support team has been an incredible one. 😊

Our support team strives to go above and beyond as we value your support. We are available 24/7 and we always like to ensure we can either resolve the issue for you or we can guide you in the right direction. I am so happy to hear that Rhys was able to help investigate the issue in the store. I have shared the feedback with our entire team and it really means a lot to us. 🫶

We'll be here to assist you again should you bump into any issues or have any questions, please don't hesitate to reach out to us.

Thank you so much for your love and support. 🫡

Sweetan | Client Services
Shogun Page Builder

November 30, 2023

Customer support provided by Andre was exceptional.

Kashtqar Farms
Pakistan
7 days using the app
Shogun Labs, Inc. replied December 5, 2023

Hi there, Ambreen! Thanks for leaving us a review.

I am very happy to hear that Andre was able to help and your experience with our support was great. Please let us know if there is anything else we can assist you with. 😊

Sweetan | Client Services
Shogun Page Builder