Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly and flexible web page customization, requiring no coding skills. Its drag-and-drop feature is praised for simplicity and efficiency. The app is particularly beneficial for small businesses, allowing the creation of sections, use of templates, or starting from scratch. Merchants value its ability to sync pages across multiple stores. The customer support is consistently commended for their responsiveness and proactive problem-solving. The app can also potentially reduce costs by eliminating the need for external web design services.

February 9, 2024

対応が早く親切。英語表示なのと、スマホとパソコンの見え方が異なり、その調整が難しいので★4つにしています。

Quick and friendly response. I give it a 4 because it is displayed in English and the way it looks on my phone and computer is different, and it is difficult to adjust for that.

ONE PEACE ONLINE
Japan
About 1 year using the app
Shogun Labs, Inc. replied February 15, 2024

Thank you so much for taking the time and leaving us a review.

We greatly appreciate the feedback and your support.

If there's anything you are facing an issue with when it comes to the design our support team would love to assist and resolve that for you.

Our team is available 24/7 and we'll look forward to hearing back from you.

Sweetan | Client Services
Shogun

December 18, 2023

Great support. Prompt and helpful response when I had questions, including a detailed video recording that made it extremely easy to understand any issues occuring. Andre was amazing!

021 Originals
United States
About 3 years using the app
Shogun Labs, Inc. replied December 20, 2023

Hi there, Jeff! Thank you so much for taking the time and sharing your feedback in the form of this review.

We are super glad to hear that our team could assist and answer the questions with a detailed video that made it easy to understand the issue. Andre is indeed amazing and I am happy to share the kind words with him and the entire support team.

Please let us know if there is anything else we can assist you with. Thanks for your continued support. 😊

Sweetan | Client Services
Shogun A/B Testing & CRO

January 8, 2024

I emailed the helpline from Shogun with an issue I was struggling with and I received a very prompt reply from James who understood my issue and gave me a couple of different steps to be able to solve it right away.

Hugo & Me
United Kingdom
3 months using the app
Shogun Labs, Inc. replied January 14, 2024

Hi there, Victoria. Thank you so much for leaving us a review.

I am glad to hear that James was able to under the issue and offered help with steps to resolve it right away. I will be happy to share the feedback with him and our entire support team.

We'll also be looking forward to assisting you again in the future. 😊

Sweetan | Client Services
Shogun ‑ Landing Page Builder

February 27, 2024

Top class support from James and Sweetan, highly recommended

Wongs Jewellers
United Kingdom
Over 2 years using the app
Shogun Labs, Inc. replied February 28, 2024

Hi there, James. Thanks for sharing your feedback and leaving us a review.

We are super glad to hear about your experience with Shogun and our support. It was great to communicate with you and I will be happy to share the kind works with James as well.

Thanks for the honest recommendation. Please let us know if there is anything else we can assist you with in the future. 😊

Sweetan | Client Services
Shogun

December 19, 2023

This app is easy to use.
Also, if you don't understand something, the support will help you right away.
Very good service.
Thanks again Justine and Sweetan.

金熊香水
Japan
7 months using the app
Shogun Labs, Inc. replied December 21, 2023

Thank you so much for the review, Kei.

We sincerely appreciate the feedback and are glad to hear you are finding Shogun easy to use while having a great experience with our support team.

It was great to connect with you and I'll be sure to share the kind words with Justine as well. 😊

Please don't hesitate to write back to us if you bump into any issues. We are always here to assist. 🫡

Sweetan | Client Services
Shogun A/B Testing & CRO

December 4, 2023

Support team is always on hand to help troubleshoot any challenges I have - most recently, Jill and Sweetan were able to help jig some code in my Shopify store that was causing an issue with how my Shogun Sections were displaying. It's refreshing to be able to chat to 'real people' who were prompt in their help!

StrippedSupply
Australia
Almost 2 years using the app
Shogun Labs, Inc. replied December 5, 2023

Hi there, Ashley! 👋 Thank you so much for sharing your experience in the form of this review.

It was great to communicate with you and I am so happy that we could help resolve the issue for you. I will be sure to share the kind words with Jill and the rest of the support team as well.

We are always here to assist you should you bump into any issues or have any questions for us. Thank you for your continued support. 😊

Sweetan | Client Services
Shogun Page Builder

February 21, 2024

Great customer support!

Kanopi DEV
United States
Over 3 years using the app
Shogun Labs, Inc. replied February 23, 2024

Hey Katya. Thank you so much for taking the time and sharing your feedback in the form of this review.

Our support team is proud to serve you and we'll be here to assist you again should you bump into any issues or have any questions.

We appreciate your continued support. 😊

Sweetan | Client Services
Shogun

January 12, 2024

It has prompt and effective assistance in resolving my issues via chat. Rhys's professionalism and swift problem-solving skills are commendable.

Walkers Appeal
Spain
Over 2 years using the app
Shogun Labs, Inc. replied January 14, 2024

Thank you for taking the time and leaving us a review and sharing your feedback, Samantha. We greatly appreciate this.

Rhys is indeed awesome and I am glad to hear that he could help resolve the issues. I am happy to pass on the kind words to him.

Please don't hesitate to write back to us if you have any further questions. We'll be here to answer them for you. 😊

Sweetan | Client Services
Shogun ‑ Landing Page Builder

December 11, 2023

We have liked this app quite a bit. The Support is very helpful the couple of times I needed to reach out. Justine and Andre were great!

Redbarn Pet Products
United States
Over 1 year using the app
Shogun Labs, Inc. replied December 14, 2023

Hi there, Sarah! 👋 Thank you so much for sharing your experience in the form of this review.

I'm thrilled to hear Justine and Andre were able to assist you in live chat earlier and you enjoy using the app.

We look forward to assisting you again in the future. 😊

James | Client Services
Shogun - A/B Testing & CRO

December 19, 2023

Having recently started using Shogun for the first time, my initial experience with their support left an outstanding impression. I encountered an issue, and upon reaching out, they responded promptly with a Loom video that not only addressed my concern but also provided a clear step-by-step guide to resolve it. If their support consistently delivers this level of assistance, I'm genuinely pleased to have chosen Shogun for my landing page needs.

My Store
United States
2 months using the app
Shogun Labs, Inc. replied December 21, 2023

Hi there, Chris. Thanks for leaving us his review and sharing your positive experience with Shogun and our support team. 🤩

Our team is always here to assist and we strive to ensure we can resolve the issue or answer questions promptly while trying our best to record videos where possible to share the steps. 😊

We'll ensure you have the same experience moving forward. Please let us know if there is anything else we can assist you with in the future.

Sweetan | Client Services
Shogun A/B Testing & CRO