Reviews (3,289)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its intuitive drag-and-drop interface that simplifies the creation of responsive web pages without needing extensive coding skills. The app is noted for its excellent customer support, including personalized video tutorials and real-time chat, enhancing the user experience. It also offers educational resources, interactive webinars, and a supportive community, making it easier for merchants to learn and solve issues. The seamless integration with Shopify and its cost-effectiveness make it especially appealing to small businesses managing websites in-house.
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This app is absolute trash and they have no customer support.
---UPDATE---
Hi again, Archer! I hope you are doing well.
I wanted to check if you received my last message via email.
I also tried to reach out to you via phone and wasn't able to connect. I did leave a voice message but haven't heard back from you.
I'll be glad to assist you further with the questions and the issues if you could reply back to me.
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Hey there, Archer! Thanks for leaving us a review and sharing your feedback with us.
I am sorry to hear that your experience with Shogun and the support team hasn't been a positive one. I'll be more than happy to assist you and understand the issues further.
It looks like there has been some misunderstanding here. I was going through the support conversations and our team has responded to every question right away. However, I suspect our replies were not received at the email address you used to reach out to us. This can happen is the email service provider is blocking the domain or if the replies end up in the spam folder.
I have reached out via email in a separate thread and I will try and connect via phone to learn about the pain points further. We are always happy to assist our users and we'd surely like to turn this experience around.
Please let me know if you receive my email and I'll look forward to resolving the issues for you. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
Top notch product and fantastic support! Wouldn't hesitate to recommend Shogun to any of our clients. We had a very specific technical issue and their team jumped onto our site to help with a fix.
I love this app. And it's gotten even better just since I bought it. Handy customer service, too. I use Wix, Squarespace and Shopify. Shopify with this app is my favorite way to build pages. I'm giving them five stars because I want them to to do well and keep making a great app even greater.
The team has been quick to help with issues I had so far! Been loving the interface! Recommend considering this app when looking for a page builder.
Thank you so much for your review! Glad to hear that you are enjoying using Shogun!
Karl | Team Lead, Technical Support
I'm not happy with this app. Not recommend. But I appreciate support team from Shogun. Keep trying to make it best!
Excellent tool! THIS is what Shopify has been needing to for sooo long! Buy it now, you will not regret it!
Recommended app. Easy to use. Great and quick customer support. Thank you very much
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Sorry, but I don't understand how to use this App. Two many sections, heading, boutons, you get lost easily.
It was a complete lost of time.
Hey Patrick- reached out a couple times, but didn't get a response. Sorry you had a bad experience here. We would love to give you a free retrial. If you ever need help with anything, our support team is global (USA, UK, India, Australia, Jamaica) and runs 24/7. Email us and we will take care of you. Thanks for your consideration. -Nick (Cofounder, Chief Product Officer)
No actual free plan, you're tricked into downloading it only to be brought to a page to give them money.
Can't even see if their templates might be fit for my store, not a super good business model to say you can try it out for free when you're instantly hit with a paywall. That's definitely a false advertising move.
Hi there! I appreciate you taking the time and writing this review while also sharing your feedback with us.
We do offer a Free plan which is available for users and stores who are installing Shogun for the first time as the plan is more of a way to test the app and the editor. However, looking at your account, I see our app was installed 3 months ago, on 2023-05-09 and the Build plan was activated. The app was then uninstalled and reinstalled again on August 1, 2023, which is why you didn't see the Free plan option since the Build plan was the last plan activated on the account.
I can understand the frustration here and I'll be happy to look into this further for you.
I have reached out to you via email and would appreciate it if you would reply back to me. Thanks for your support.
Sweetan | Client Services
Shogun Page Builder
Very prompt customer service!