Easify Custom Product Options

I have been charged after successfully unsubscribing snd uninstalling. I reached out to their "customer service " submitted everything they requested and they literally never responded back. Just left the chat not saying another word. How is this acceptable. I will be contacting Shopify about this experience. Unacceptable!!! And disappointing!!!

Update: Easify customer service reached out to me personally to rectify the issue and provided me with an apology and a refund.