Reviews (616)
PH was very helpful with an initial setup on Zoom, then has not allowed us to book another consultation while we still have many questions.
It is very difficult to get their customer service to reply to an email, 2-3 days delay on answers with a different person each time. Then they do not allow a second phone consultation.
Hi,
Thanks for sharing your experience. It’s great to know you were able to get started smoothly, with your FedEx setup and getting domestic and international shipping in place for your store. Though we understand things may not have felt as seamless afterwards.
There might have been a slight gap in communication along the way, as our team did try reaching out multiple times via email and calls, but couldn’t quite connect. That said, we understand how delays or changing points of contact can feel from your end.
We’d be more than happy to reconnect and get things back on track. If you’re open to it, we can arrange a session with a dedicated representative to go through your pending questions and provide more consistent support.
Feel free to reach out anytime. We’re here to help.
