Reviews (518)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to scale operations and enhance efficiency through seamless integration with major carriers like FedEx, UPS, and Australia Post. It supports complex shipping needs such as global shipping and custom declarations, and offers features like batch label printing and precise dimensional weight calculations. Merchants appreciate the user-friendly interface, straightforward setup, and exceptional customer support, noting the responsive and knowledgeable staff who provide personalized assistance via Zoom for setup and troubleshooting.

October 3, 2024

Very good experience with the app so far. Our company is integrating through Fedex for parcel shipping rates and it truly is a seamless integration that returns the exact rates as our Fedex calculator.

The setup process can seem intimidating with so many different settings, but the developer and support teams are quick to identify problems and provide solutions within 24 hours.

PRIME Fitness USA
United States
About 2 years using the app
PluginHive replied October 16, 2024

Thank you for your review! We're happy to hear that the FedEx integration is working seamlessly for your fitness equipment shipping needs. We're always here to support you and ensure everything runs smoothly!

October 1, 2024

Great app, with even better support! Was a bit lost before I got set-up, but had meeting with their staff and got rolling in less than 30 minutes! Staff was very knowledgable on the challenges in my marketplace, and gave feedback on how I can improve my workflow and optimise my Shopify catalog to improve the customer experience.

10/10 support with a lovely app that I'm looking forward to using for many years to come!

Kamiko
Sweden
2 months using the app
PluginHive replied November 6, 2024

Thank you for your feedback! We're happy to have helped you set up PostNord for your anime and pop culture merchandise store, shipping both domestically and internationally.

If you need any further assistance, feel free to reach out!

October 4, 2024

By far the best customer service I've had since trying any other shipping app. The step-by-step help via a Zoom call was not expected but extremely appreciated. I'd been struggling by myself trying to navigate other apps so to get such great customer service (and to get my shipping rates finally working correctly) when I was at my wit's end was just terrific. Highly recommend!

Izzie Mac
United States
8 days using the app
PluginHive replied October 16, 2024

Thank you for your kind words! We’re glad to hear our support made a difference in getting your USPS shipping rates working smoothly for your clothing business. We appreciate your recommendation!

October 25, 2024

Really good app which solved our problems with creating custom declarations for Norway. Very good and professional support who guided us through all settings. Highly recommended.

Grilltorget
Sweden
About 1 month using the app
October 31, 2024

Amazing support!

Shipping setup is complex and their support team helped us with every step of the way.
Fast to respond and knowledgeable about everything even obscure New Zealand shipping intricacies.

The app catered for all our needs, with NZ post and DHL integrations.

Barkers
New Zealand
About 1 month using the app
PluginHive replied November 5, 2024

Thank you for your feedback! We're happy to help you integrate your NZ Post and DHL Express accounts and set up the NZ Post International and DHL Express Worldwide services for your clothing store.

Feel free to reach out if you need any further assistance!

September 24, 2024

I'm happy that everything was explained in how to exactly update payment info and instructions on how to do packages as a batch

My Fabric Dresser
Canada
3 months using the app
PluginHive replied October 15, 2024

Thank you for your review! We're glad we could help you batch print Canada Post shipping labels for your fabric business. If you have any questions, feel free to reach out!

November 7, 2024

I met with Manohar today and she walked me through the app. We had a great conversation and it was helpful to see all functionalities of the app. It is a great solution to what my business is looking for. I am excited to launch our site and see how the app works.

Pet Butler
United States
8 days using the app
October 9, 2024

Sibi was great! The app process has been great as well so far.

UAVA
United States
4 months using the app
PluginHive replied October 18, 2024

Thank you for your review! We're glad to help you automate shipping with Sendle for your trackable batteries in the USA.

August 29, 2024

I have rarely, if ever, received better customer service then we received from Touseef. Really amazing, as we had a small issue on our end, and we are tech dummies, in trying to set up the app with him and he walked us through it in a few calls. I would highly recommend this service and this App.

Tijon
United States
13 days using the app
PluginHive replied September 13, 2024

Thank you for your review! We’re glad to hear that you found our service exceptional and that the setup process was smooth.

It’s wonderful to know that our app is effectively managing your perfume shipments with USPS and FedEx. If you have any more questions, feel free to reach out.

September 30, 2024

Was with Shipstation for 2 years and just could not swallow how expensive it came up to with the exchange rate. So went on the hunt for a cheaper alternative and so far, I could not be more happy with the switch. It was a bit hard to get used to. Probably because I was used to working with another application but I stuck with it and once I got the hang of it, it's actually WAYYYYYYY better. I love how all the statuses show up in my admins page. So much easier to track my orders. I still have things to learn but the customer service is also A1.

ZePooch, plein-air canin
Canada
28 days using the app
PluginHive replied November 11, 2024

Thank you for your review! We’re glad to have helped you integrate Purolator for your dog clothing business, making tracking orders across Canada and the USA easier.

If you have any questions, feel free to reach out!