Overall rating
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer service and user-friendly interface. They appreciate its ability to automate label processing, provide accurate shipping rates, and handle international orders of all sizes and weights. Key features such as automatic box packing, multibox shipments, label generation, and integration with various carriers are also valued. Merchants commend the app's ability to provide live rates, generate necessary documents, and support custom box sizes and service types, contributing to its efficiency and seamless performance.

July 12, 2023

PH MultiCarrier has become a great app to use for calculating shipping rates on Shopify. The support team has been very patient and helpful while building out the app to do everything we need it to do. It also works with our subscription service, which is a huge plus. I'm glad we found this app, as it allows us to provide the best rates by going directly through our connected shipping accounts. Shipping rates are a large part of what customers considers when purchasing a product and having those rates at checkout reflect the best rates we receive from our carriers is one of the main reasons we have opted to use PH MultiCarrier.

On the backend, the most important features of this app are the ability to have multibox shipments and automatic box packing based on product dimensions and shipping box dimensions. The automatic box packing takes a little bit of "thinking out of the box" to get it to work, but once it does, it's a life saver. Without these features, I would have selected a different app, but PH MultiCarrier is able to do both. I recommend this app for any company/person that wants greater control over their shipping prices or anyone who needs to easily separate products between multiple boxes, which is a feature that Shopify has neglected to include for a long time.

United States
8 months using the app
June 8, 2023

First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing!
As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that.
My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it.
The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying.
I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team.

Customer service : 5 stars
Actual App: 3.5 Stars

United States
15 days using the app
PluginHive replied June 12, 2023

Dear Diva,
Thank you for your positive feedback regarding our customer service team. We take great pride in delivering exceptional support.
We understand your concerns and sincerely apologize for any inconvenience caused.
I am delighted to inform you that we have effective solutions for each of the concerns you mentioned, and they can be easily addressed with just a few adjustments. I have outlined the solutions for each case below:
1. Once you print the label, you can use the "Mark as Fulfilled" option in our app. This will automatically update the order status to "fulfilled" and send tracking emails to your customers. You can either perform this action individually for each order after generating the label or choose to do it in bulk for all orders once you have prepared the packages for shipping or handed them over to the carrier for pickup.
2. We have enabled a packing slip option in the settings. Now, the packing slip will be automatically printed along with your shipping labels without requiring any additional changes from your end.
3. We also offer a packing slip template that perfectly matches the Shopify packing slip. If you confirm your preference, we can enable this option for you. Furthermore, you will have the flexibility to customize the packing slip according to your preferences.
If you find it more convenient, we can schedule a call to walk you through the process and address any further questions you may have.
We look forward to your reply.

June 8, 2023

So far, so good! I had a little trouble trying to get it up and running all by myself. I sent a message to support and was able to connect with Sibi, who was extremely helpful with the setup. I have only been using this app for a short time, in preparation for launching our online store, but I feel very positive about the prompt and thorough technical support I have received. I will try to update my review after I've been using the app for a few months.

Montana Casting Co.
United States
22 days using the app
September 25, 2023

The best support ever! Any time I write an email they respond directly, if I cannot understand they take it on zoom or google meet and help with everything. Strongly recommend! The app can be better or easier to work with, as it's reachable from the apps section and you cannot choose template for the shipping label, but for the price and awesome support definitely 5 star

16 days using the app
July 13, 2023

I recently had the pleasure of experiencing outstanding support and utilizing a highly user-friendly app. The overall experience was nearly flawless, with prompt and helpful responses, making my work significantly easier.

The support provided was truly excellent. Whenever I encountered an issue or had a question, their team was readily available and responded in a timely manner. Not only were they quick to respond, but their assistance was also highly effective, addressing my concerns and resolving any problems I encountered. Their dedication to providing exceptional customer support is truly commendable.

Additionally, the app itself deserves recognition for its user-friendliness. The interface is intuitive and easy to navigate, allowing for a smooth and efficient user experience. I found myself quickly adapting to the app's functionalities, which made my work tasks much more manageable. The developers have done a remarkable job in creating an app that is both powerful and user-friendly.

In conclusion, I cannot emphasize enough how impressed I am with the excellent support and user-friendly app I encountered. The responsiveness and effectiveness of the support team, combined with the app's ease of use, have made my work significantly easier. I highly recommend this service to anyone in need of reliable support and an app that simplifies their tasks.

Canelo clothing
United Arab Emirates
About 1 hour using the app
September 26, 2023

So far this app ticks all of our boxes. What really stood out more than most apps was the support that was offered. We were on call with Keerthi a few times and each call was very in depth and any questions I had were answered straight away. Really appreciate all your help!

Sand Dollar Dubai
United Arab Emirates
1 day using the app
Edited December 2, 2022

Awesome and fast assistance. Thank you all VERY much, especially Shashi! I have had a number of issues and they keep pointing me in the right direction. Update: I just spent about an hour in a zoom conference with them as they walked through one issue I had and then walked through all steps needed to help me show my client what their app can do. Perfect!

TonTon® Sauce
United States
About 2 months using the app
October 13, 2022

Pretty new to this app - haven't actually completed an order with it yet but the IT analysts help me sort out some problems I was having with the set up. They were very patient. Hopefully it's smooth sailing from here on out!

Hope Puzzles LLC
United States
22 days using the app
September 7, 2023

Works great so far! Unfortunately had incorrect credentials for parcelforce, but once we received the correct ones, Tauseef from PH MultiCarrier wasted no time to jump on a Zoom call and set the whole thing up for us, works seamlessly now! I've been looking to get away from copy and pasting address details from Shopify Order Page into Parcelforce for at least the past year! Finally I have an app that actually works! Thanks for all your help guys!

One Pound Juice
United Kingdom
2 minutes using the app
June 15, 2023

Introduction session was great. Every single time I mail them with questions and problems, I get answers back within a few hours.

This is how customer service should be done. I am so extremely pleased with the app and it's support! Has saved me many, many hours when sending tons of packages.

About 1 month using the app