Reviews (1,130)

Overall rating
4.2
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
All reviews
November 5, 2025

There just aren’t enough product options. Around 90% of what’s available seems to come directly from Amazon — which makes me wonder why customers would buy from my store when they can get the same items on Amazon, often for less. Prices here are even higher, and if we try to mark up for profit, the final cost becomes unreasonable for customers. I could have just order from Amazon and input customer address myself, it make no sense.

For the few products that aren’t from Amazon, the prices are still incredibly high. It’s difficult to stay profitable when you’re paying $50 per month just to link 20 products — on top of Shopify’s monthly fees, commissions, and advertising costs. It’s just not sustainable.

I’ll stay a bit longer to see if things improve (though I’m not too optimistic), but if nothing changes, I’ll have to switch to another fulfillment center.

The only real positive is that the setup process was simple, and the customer service team was excellent — very responsive and helpful in guiding me through everything.

Snuggles & Giggles
United States
9 days using the app
Zendrop replied January 7, 2026

Hi Feng, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.

— Darlene,
Zendrop Customer Experience