Reviews (607)
We recently encountered a billing issue with this app where we were overcharged $780 on October 24th, and we are still waiting for the refund to be processed. While mistakes can happen, the delay in resolving the overcharge is concerning.
I’m sharing this so other users and businesses are aware and can keep an eye on their billing statements. I hope the team resolves this soon and improves the refund process moving forward.
Hi team,
Thank you for sharing your experience. We understand how concerning billing discrepancies can be and appreciate you flagging this.
The overcharge you mentioned was identified quickly as part of a broader infrastructure change, and a full refund was approved by our team right away. Unfortunately, because this refund is being processed through a different billing system, the delay this caused was less than ideal. We're consolidating internally to figure out avenues which will help us expedite similar requests in the future.
Overall, we appreciate your feedback and the patience while we got this resolved.