Reviews (573)
We loved Shipstation until the tariffs came into play. Having no way to upload customs documents for our CUSMA/USCMA compliant items is a total deal breaker. We tried to be patient and wait for a solution but they have done nothing about it when most of their competitors have.
Hi there, thank you for sharing your feedback. We’re truly sorry to hear that the recent tariff and customs documentation requirements have impacted your experience with ShipStation. We understand how essential CUSMA/USMCA support is for merchants, and we completely appreciate why this became a deal breaker for your business.
I want to assure you that the ability to upload and manage customs documents is on our product roadmap. While we don’t have a firm ETA to provide yet, our team is actively working toward a solution. We know this functionality is important to many merchants, and your feedback has been invaluable in helping us prioritize it.
We’re sorry to lose you as a customer, but we appreciate the time you spent with us. If you ever decide to revisit ShipStation in the future, we’d be happy to help in any way we can.