Easify Custom Product Options

Dear Bright Art studio' s store owner and team,

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.

We’re sorry that the basic color switch feature did not work as expected and that our previous support response did not meet your expectations. This is not the level of service we aim to provide.

We understand how frustrating this situation can be. In many cases, this issue can be quickly resolved with a proper setup, and our support team would be more than happy to review your configuration and fix it directly for you.

If you’re open to it, please allow us to access your store so we can set everything up correctly and ensure the feature works as intended. We truly hope you’ll give us another opportunity to assist you, just reach out to our support team, and we will take care of everything for you as soon as possible.

We really appreciate your feedback and hope to have the chance to support you better.

Best regards,
Easify Team