CWILL Order Tracking

Hi team,

Thank you for your feedback. We greatly appreciate you bringing this matter to our attention and want you to know that our team takes it very seriously.

As a standard practice, when users sign up for a Parcel Panel subscription during the trial period, the subscription is set to renew at the end of the trial unless manually canceled beforehand. This policy is communicated during the subscription process and is in full compliance with Shopify's billing guidelines.

That said, we completely understand how frustrating it can be when a subscription renews unintentionally, especially when it wasn’t your intention to continue. We genuinely empathize with your situation and are more than willing to work with you toward a resolution.

To assist you promptly, our team has already reached out via email at parcelpanel@uppercommerce.com. We are committed to handling this refund request with care and efficiency, and we will do our best to ensure a satisfactory outcome.

Thank you again for reaching out. We look forward to your reply and the opportunity to make things right.

Warm regards,
Parcel Panel Support Team