Reviews (2,573)
Overall rating
4.5
January 3, 2026
I’m really unhappy with this app so far. Expecting users to pay for basic human assistance is unacceptable and leaves a very poor impression.
French Lady
France
2 months using the app
Klaviyo replied
January 6, 2026
Thank you for the feedback. Email support is available for users on our free plan for the first 60 days. Upgrading to one of our paid subscriptions will give you access to email and live chat support. As always, on our free plan, you still have access to the Klaviyo Community, where you can connect with peers and ask for crowdsource industry professionals for advice, the Klaviyo Help Center, where you can access guides regarding all aspects of your account, and the Klaviyo Academy, where you can find courses to enhance your Klaviyo knowlege.