Reviews (1,115)
Don't look at the average - scroll down to that last few reviews to see how bad this is.
Insanely poor service. A misleading offer for $100 credits once I go through the 5 onboarding steps, but then buggy performance that didn't allow the app to register that I'd stepped through them all. When I finally argued enough with their bot to have the steps register, I learn that the "$100" they're offering is actually a $20 discount each month for five months. A lump sum of $100 in credit was what was expected, as it allows merchants like me to experiment with a new service without the risk of running up bills.
Even Shopify sympathizes with my case, though they can't force an app to issue a refund.
Shopify, you really need to institute better quality control, and simply put a stop to Zendrop's behaviour.
Hi there! Darlene here, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
Zendrop Customer Experience