Reviews (358)
It offers great functionality, but the lack of a direct/AI chatfunction for support, a searchfunction for settings, the illogical structure of settings, and low quality layouts are serious issues.
Hey,
Thank you for taking the time to share your detailed feedback.
We’re glad to know that you find the app’s functionality valuable, and we genuinely appreciate you highlighting the areas where your experience did not fully meet expectations.
We would like to clarify that we do offer an AI-powered chatbot as part of our live chat support, which is available 24/7 to handle general app-related queries. In cases where the AI chatbot is unable to resolve a query, an automated support ticket is generated, and one of our support agents follows up with a detailed response. Additionally, the feedback received through these interactions is shared with our AI team to continuously enhance the chatbot’s knowledge base and accuracy.
To help us better understand your concerns in detail and gather broader feedback, we have shared a meeting link on the support ticket where we are currently communicating https://webkul.uvdesk.com/en/customer/ticket/view/658677 . We request you to please review it and schedule a meeting at your convenience.
Let's build a great marketplace together!!- Team Webkul