Reviews (357)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly praise the app for enhancing Shopify store operations with features like vendor dashboards, commission management, and automated order splitting. They value the customization options, reliable performance, and responsive support team. Additional features like seller-customer chat and hyperlocal support are also appreciated, making it an effective tool for managing multi-vendor environments.
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In my personal experience, this has been one of the worst apps I have ever worked with on Shopify. I installed it with the expectation that it would provide stable integrations and reliable marketplace sync, but from the beginning I encountered constant technical issues, glitches, and inconsistent behavior across multiple features.
Over time, these problems created real operational difficulties for my store. Basic actions failed, errors kept returning, and important parts of the app did not function as advertised for me. One of the biggest issues I faced was the marketplace integration (for example with Etsy), which continuously produced errors, failed syncs, and incomplete data transfers. This alone caused massive disruption to my workflow, leading to delays, incorrect listings, and lost time trying to manually fix things that the app was supposed to handle.
I repeatedly contacted support to get these issues resolved. Unfortunately, my experience with support was also negative. Instead of constructive guidance or efficient troubleshooting, I often received defensive or unhelpful responses. There were situations where I felt my concerns were dismissed rather than addressed. Even when fixes were promised, they were slow to arrive or only partially resolved the problem, which meant the same issues kept coming back. After months of dealing with this, I still did not see a stable solution to problems that should have been fundamental to the app’s core functionality.
The cumulative effect of these bugs, failed integrations, and unproductive support interactions was extremely damaging for my store. The app became so unreliable that I eventually had to stop using it entirely. The instability and lack of dependable solutions affected my store’s operations to a point where continuing was no longer viable for me.
Based on my personal experience, I cannot recommend this app under any circumstances. The amount of time, frustration, and operational damage it caused far outweighed any potential benefits. If you are considering this solution, I strongly suggest testing it very deeply before committing to it, especially if your business depends on stable marketplace integration. For me, this app ultimately became a major setback rather than a tool for growth.
Hey!
Thank you for sharing your feedback. We regret that your experience with the app and its marketplace integrations, specifically ETSY did not meet your expectations and caused operational difficulties for your store.
Upon reviewing the support tickets, we noticed that you wanted the real-time sync for Etsy, which is technically not feasible because Etsy does not support webhooks. Due to this limitation, data synchronization is handled via cron-based process. The cron runs at a 30-minute interval by default.
For more frequent or near real-time updates, we had suggested using a dedicated server to support shorter cron intervals; however, this option was not agreed upon.
In addition to standard support assistance, we also implemented certain customizations at no additional cost to help address your requirements.
However, To better understand the challenges you faced, we would appreciate the opportunity to discuss this via a meeting. We are sending you the meeting scheduling link via the support ticket. We request you to kindly schedule a meeting.
We're 100% ready to make any additional efforts to resolve your concerns. See you in the meeting - Team webkul
We have been using Webkul’s Shopify Multivendor Marketplace (MVM) for our marketplace, and honestly, the newly launched theme feels like a breath of fresh air for us.
When we first switched to this new theme, the difference was immediately noticeable. The marketplace started looking more professional, more premium, and much more organized. The design is clean, modern, and very easy to navigate. As a marketplace owner, it gave us confidence that our platform now looks trustworthy and ready to scale.
Our sellers are also very happy with the changes. Their profiles look better, product listings are presented in a much clearer way, and overall the seller experience has improved a lot. From the customer side as well, browsing products feels smooth and enjoyable, whether on desktop or mobile.
Performance has been solid. Pages load quickly, everything feels responsive, and the theme works perfectly with the Multivendor Marketplace features we are already using. We didn’t face unnecessary complications or confusion—it just works, which is exactly what you want when running a live marketplace.
For us, this theme is not just about looks. It has genuinely improved how our marketplace feels and functions on a daily basis. It reflects the effort and understanding Webkul has for real multivendor businesses.
Overall, we are very satisfied with this update. It has added real value to our platform, and using it feels good. We would confidently recommend this theme to anyone who is using or planning to use Webkul’s Shopify Multivendor Marketplace.
One more thing we truly appreciate is Webkul’s customer support especially Prera Pawan Kumar. Their support team is very responsive, helpful, and understanding. Whenever we had a question or needed guidance, they were quick to assist and provided clear solutions. This level of support makes a big difference when running a live marketplace.
The Webkul Multivendor Marketplace for Shopify has transformed our store into a true marketplace with ease. It seamlessly allows multiple vendors to sell through a single Shopify storefront while managing their own products, inventory, and shipping workflows. The seller dashboards are intuitive, and features like seller-customer chat and automated order splitting make daily operations smooth. Commission, tax, and payout settings are flexible and customizable, which is essential for real-world marketplace operations. Support has been responsive and knowledgeable whenever we needed guidance. While the initial setup requires some learning, the platform is powerful and well-structured. Overall, it is a reliable, scalable solution for growing a professional multi-seller marketplace on Shopify.
Shopify serves as an excellent platform for running a professional auction business, providing the reliability, flexibility, and professional presentation needed for QuickBid's Namibian marketplace. While it requires the Webkul app for auction-specific features and some customization for optimal auction workflows, the combination delivers a robust solution for managing city-based auctions, manual invoicing, and multi-location operations. The platform's scalability and professional infrastructure support QuickBid's growth ambitions while maintaining the operational flexibility needed for the unique auction business model.
Great help getting issues resolved quickly! Thank you, Webkul! It is great being able to pay sellers through Stripe! My website looks great and professional!
Webkulhas everything we need to build and manage our marketplace on Shopify (finally!). We were fully up and running within 24 hours, and the setup process was smooth and intuitive (Thanks Abhisehk). The customer support team was responsive, professional, and very helpful at every step. Excellent experience overall.
***No calendly integration. Stripe integration is complexe/complicated. Dashboard is functional but looks outdated. Now following up with customer support.
Hi There! We’re sorry to hear that your experience hasn’t been smooth so far.
At the moment, Calendly integration is not supported, but we do provide our own booking software that allows sellers to manage their appointment bookings effectively.
Our support team is currently following up with you and has successfully assisted you with the Stripe integration too. We remain committed to resolving any remaining concerns as quickly as possible. Please feel free to share any additional details through your support ticket so we can continue to assist you better! Team wbekul
The Multivendor Marketplace (MVM) app has been a great solution for managing our marketplace on Shopify. It offers powerful features like seller management, commission setup, product approval, and separate seller dashboards, which make operations very smooth. The app is flexible and works well even for complex marketplace requirements. What really stands out is the customization support and regular feature updates.Overall, a reliable and feature-rich app for anyone looking to build a scalable multivendor marketplace.
App is simple and user friendly. Has a lot of good features for my multi vendor marketplace. Easily syncs with Shopify. Adding additional apps and removing it in backend is a breaze and the associated payments works instantly. Most imp is the renting and selling feature combined for my website which many apps dont give.
Nice app to have for a Multi Vendor Marketplace.
Big thanks to the customer support team! They respond very quickly and resolved all issues and concerns efficiently.
Special thanks to Abhishek Chaudhary for the excellent support and professionalism.
The app is great for a marketplace environment. We have been using it for around 2 years now. Most of the user interface is self explanatory. It gets a bit tricky if you want to integrate this with Shopify. We've had issues with Metafields not synching with Shopify Metafields for at least 6 month. After several back and forward we discovered that the synch fails if a metafield in shopify is assigned to a product category. In order to synch data entered into the Webkul fields to shopify we had to remove al shopify assigned categories. Now a metafield for T-shirt size will also show up for Heating supply products. I hope that Webkul development can take a few moments out of there schedule and ensure full implementation with Shopify Metafields.
Thank you so much for sharing your valuable feedback and for being with us for the past two years.
We completely understand your concern regarding the metafield synchronization with Shopify. The main issue here is that currently, we do not support custom fields based on taxonomy. The setup you are using relies on Shopify’s taxonomy structure, which is why the synchronization isn’t working as expected.
That said, we’ve noted this as an enhancement request and added it to our to-do list for future development.
In the meantime, we would recommend enabling the Manage Product Taxonomy Category Configuration feature. This will help ensure that once full compatibility with Shopify Metafields is implemented, your products will already have the necessary taxonomy assigned.
We truly appreciate your patience and understanding, and we’re committed to making the app even better for you and all our marketplace users :)