Reviews (622)
You are discriminating with someone with a disability
Use to love Gorgias until the now. They suddenly removed the ability to book a Google meeting . I am someone who struggles with extreme dyslexia and needed the Google meets. If they do not bring that ability back we will have to look elsewhere . have a question about billing plans and flows and got a blow off email...not good!!!!!
Hi there, Experience Vinyl team.
We’re sorry to hear that this change has been frustrating and that it impacted how you prefer to interact with our team. We understand that everyone has different needs and that changes to support workflows can feel disruptive, especially when something you relied on is no longer available.
Our channels and availability do evolve over time to ensure we can provide consistent, scalable support across all customers and all different orgs, from Support to Billing. While we can’t always guarantee specific formats such as live meetings, our goal is to remain accessible and helpful through the channels we do offer.
Someone from our management team will be reaching out directly to follow up on your concerns and discuss next steps.