Zendrop ‑ Dropshipping & POD

Zendrop is no longer reliable and not worth the cost.

We ordered two smart watch samples on December 11 and followed up every 10 days. Each time, we only received automated bot replies saying staff were unavailable and would get back to us. No one did.

After waiting more than a month, we finally heard back from a human agent named Jamima, who told us the Chinese vendor had quoted the wrong price and that Zendrop would simply refund the money. This is unacceptable after ignoring us for weeks. This is also the third time we’ve faced similar issues with Zendrop.

We run a jewellery and gift store, and our customers order items to gift loved ones. Delays and sudden cancellations seriously damage our business. Saying “we’ll refund you” after a month of silence is not a solution.

We are on the Zendrop Plus Plan, paying $545 USD per year (around $815 AUD), and the value is terrible:

No proper training or support as promised

Product prices are too high to make profit

Still need to write our own product descriptions

The $99 prebuilt AI store is very poor quality and worse,Rather I would reccomend Shopify’s free themes like Dawn or Shine

Zendrop may have been good years ago, but not anymore, especially heading into 2026. Support is unreliable, vendors are inconsistent, and the service does not match what is advertised.

Recommendation to the new Entrepreneurs please Avoid Zendrop. Find your own vendors or use another platform.