Easify Custom Product Options
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Reviews (2,788)
Great app, really. It was exactly what I was looking for. Unfortunately, it keeps crashing and doesn’t save the changes. I contacted support, and they told me that on their end there are no issues, and that was it. Sadly, I’m removing it. I don’t understand how it can be perfect for 2,000 people while causing these problems for me. I had also subscribed, of course. As enthusiastic as I was about installing and using it, the disappointment is just as great, both because it crashes and because the support team showed no interest in helping me or keeping me as a user.
Ottima app, davvero. Era esattamente quello che cercavo. Peccato che crasha del continuo non salvando le modifiche. Contattata l'assistenza, mi hanno detto che da parte loro non ci sono problemi e basta. Purtroppo la sto rimuovendo. Non capisco come mai per 2 mila persone sia stata perfetta e a me da questi problemi. Avevo anche fatto l'abbonamento ovviamente. Per quanto fossi stata entusiasta di installarla e usarla, tanto più grande la delusione perché crasha e perché l'assistenza non ha mostrato alcun interesse nell'aiutarmi e tenermi come user.
Dear MadeByHand,
Thank you for your feedback, and we sincerely apologize for your experience.
We’re truly sorry that the app did not work reliably on your store, especially with the crashing and unsaved changes. We understand how frustrating this must have been, particularly after you had a positive impression of the app at the beginning.
At the time of your report, we were unable to detect the issue on our system, and we sincerely apologize. We should have investigated more thoroughly instead of concluding too quickly, that was our mistake.
We really appreciate that you initially found value in our app, and it means a lot to us. If you’re ever open to giving us another chance, we would be more than happy to take a closer look, work directly on your store, and ensure everything runs smoothly for you.
Thank you again for your honest feedback, it helps us improve.
Best wishes,
Easify team