Reviews (2,571)
Overall rating
4.6
January 23, 2026
I followed explicit instructions from Klaviyo support to resolve a configuration issue.
That guidance resulted in service interruption and an accelerated billing cycle.
Despite clear communication records, this is now being treated as a “customer-initiated change.”
This is extremely disappointing and uncomfortable as a paying customer.
I hope Klaviyo will review support-led actions more responsibly.
YHONE
Hong Kong SAR
6 months using the app
Klaviyo replied
January 26, 2026
Thank you for your feedback. A member of our support leadership team has reached out to you directly, and is eager to help resolve this issue with you.