SW AI Back in Stock Notify Me!

Hi there,

This is Joey, Customer Manager from Back in Stock. Thank you for taking the time to leave your feedback — I’m really sorry to see your experience was frustrating.

I noticed that you didn’t submit a support ticket before leaving the review, so I wanted to personally reach out and better understand what exactly happened on your side.

Based on your comments, it sounds like you may have experienced an issue where some navigation items or feature sections were missing after logging into the app. Over the weekend, Shopify ran some A/B testing changes that unfortunately caused conflicts with the navigation logic of certain apps, including ours. This resulted in some users temporarily not being able to see their usual feature entry points.

The good news is:

No features were removed

Subscription data and email history were never deleted

All historical functionality is still fully available

We have already fixed this issue for all affected users.

Since you’ve been using Back in Stock for a long time, we truly value your trust and would hate to lose you because of this unexpected technical incident. If you’re willing to reinstall the app and give it another try, I’ll personally make sure our team helps you quickly locate any features or data you need.

Please feel free to reply directly and let me know what you were trying to access when this happened — I’ll take care of this for you right away.

Looking forward to hearing from you.

Best regards,
Joey
Customer Manager
SW Back in Stock