Zendrop: AI Dropshipping & POD

We used Zendrop for our dropshipping business, and I honestly wish I had taken the negative reviews more seriously before signing up. Some of the concerns people mentioned, especially around billing clarity, refund timing, and account policies, ended up matching our experience.
The platform has useful features, but you need to fully understand how charges, outstanding balances, and refund windows work ahead of time. If you don’t, it can turn into unnecessary stress while you’re already trying to run a business.
Communication and reliability weren’t always where I expected them to be either. That doesn’t mean it won’t work for everyone, but it definitely wasn’t as smooth as advertised for us.
Bottom line: do your homework, read the fine print, and don’t rely on one supplier. Have backups. It’ll save you headaches.

Review Update (Feb 12, 2026)
Zendrop’s Customer Experience lead has reached out directly following my original review, which I appreciate. They acknowledged the billing concerns and communicated a willingness to work toward a resolution, including discussion of a possible refund and additional support options.
At this time, nothing has been finalized or received yet, so I’m keeping my original review in place for transparency. I will gladly provide another update once the situation is fully resolved.
Professional follow-up is always a positive sign, and I’m hopeful this will conclude on a constructive note.
Updated Review
Thanks to Darlene and her team for their customer service excellence. Initial billing confusion was frustrating, but Zendrop’s support applied a credit and issued a refund as a one-time exception. They resolved the issue professionally.