Reviews (589)
Overall rating
3.9
February 17, 2026
Used to love this app, but recently have had nothing but headaches when trying to ship DDP from Canada to USA with UPS. Terms & conditions of their "DDP Guarantee" changed without notice and now only apply to US shippers, so now they are suddenly trying to charge me nearly $1000 for extra duties & fees on shipments that were delivered over 12 weeks ago. It is not ethical to triple the charges on shipments that were paid for and delivered MONTHS ago. Absolute insanity.
Collingwood Golf Co
Canada
Over 1 year using the app
ShipStation replied
February 18, 2026
Hi there, thank you for reaching out and bringing this to our attention. Our team has located your open ticket regarding this, and we will have a manager reach out to you shortly to assist. Keep an eye on your inbox for a response from us!