Reviews (1,572)
App support is really slow. App is crashing our collection page. App cant be deinstalled.
Hi COEUR DE LION (Italy) team,
Thank you for your feedback. We truly appreciate you bringing this to our attention.
After we carefully investigated your case, the history showed that our team replied within 2 minutes to request the affected theme, but it seems our message may not have been seen.
We checked your live site and the collection pages are currently loading normally. Could you please let us know which theme version was affected and approve the Collaborator Request sent to your store?
We’ve also been following up since Feb 18 but haven’t received a response yet. Please kindly check your inbox and in-app chat for our latest message, and let us know if you’ve received them.
Thank you. We look forward to assisting you further.
Best Regards,
Boost Team